Classic Toyota Service Center provides exceptional vehicle service in a welcoming environment. Customers appreciate the expertise and professionalism of the staff, particularly noting the outstanding service from advisors like Daniel. He is described as an amazing service attendant who makes customers feel like their cars are in good hands. One customer highlighted how Mike re-did the tint on their back window, making it perfect after experiencing issues.
While many customers have had positive experiences, there have been some challenges reported. One customer expressed frustration about feeling like a second thought, despite having Toyota care and making an appointment. They noted that the tech left the steering wheel dirty and that the center didn't offer to wash their car as they had in the past. Despite these setbacks, the overall sentiment remains positive, with many expressing satisfaction with the quality of work performed on their vehicles.
Customers can easily schedule services like oil changes, tire rotations, and tune-ups online, making it convenient to manage their vehicle maintenance needs. Classic Toyota Service Center is regarded as a reliable option for Toyota care, delivering both excellent customer service and expert vehicle maintenance.
I will say I have been coming here for over 4 years now this place really saved my butt today. Lady on the phone told me they were booked so I took my chance and drove down here for my oil change and tire rotation. I travel for work I told him I needed the brake fluid it was low. He said I will do you a favor and go talk to the other building and get you in. Such an amazing team I will be definitely coming here when I am ready to purchase a truck.
We were on a road trip and we had to come in here for emergency repair. The service was amazing. They took care of our needs very quickly and affordably. Clarissa is the best! This would be my regular service center if I lived in town!
Went in for a battery replacement under warranty and my service advisor, Mariela Hernandez, was awesome. There was a discrepancy between 50 and 25% prorated balance since the battery was right on the mark between being 48 and 49 months old, so I probably gave them more trouble than they needed, and turned out to be just over the 48 month mark anyways. But because of the trouble, they offered to waive the labor and have a service technician help me replace the battery outside. I wish I remembered his name, but super cool guy and very grateful since he didn't have to do that. Service has always been good at this location and will continue to come back.
1717 West SW Loop 323, Tyler, TX 75701
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