Company was assigned via home warranty. I tried two times via phone and one via text just inquiring that they received the work order. No response over three days. Upon researching their Google reviews I immediately called home warranty to cancel the order. Be aware.
January 2022
This company installed two A/C units in my new home 3 years ago. One units heater system had never been used until this year when we got company during a cold spell. That one unit wound not work when needed. When I called the installation company they could not come so I called another A/C company near by.The second company found that the failed unit had been initially miswired by the installation company which caused a breaker to pop. I paid for the repair and forwarded the bill to the installation company since I was informed it was their fault. After over three months of emails and texthey have not refunded and of the fee for repair for their mistake.
January 2022
My warranty company dispatched this company, twice. Both times have been terrible with communication. This time he came out Tuesday. He said he knew what parts we needed and that he was able to get them, but was waiting on the warranty co to give him the ok. Thursday morning, I called the warranty company myself to make sure the parts were approved. They were. I called Air Comfort Specialists to let them know (even though the customer service at the warranty company said they called and emailed letting him know.) No answer, no returned call. Called again twice Friday (today). No answer, no returned call. I texted him and asked when we can expect him to put the parts... read full review
Company was assigned via home warranty. I tried two times via phone and one via text just inquiring that they received the work order. No response over three days. Upon researching their Google reviews I immediately called home warranty to cancel the order. Be aware.
This company installed two A/C units in my new home 3 years ago. One units heater system had never been used until this year when we got company during a cold spell. That one unit wound not work when needed. When I called the installation company they could not come so I called another A/C company near by.The second company found that the failed unit had been initially miswired by the installation company which caused a breaker to pop. I paid for the repair and forwarded the bill to the installation company since I was informed it was their fault. After over three months of emails and texthey have not refunded and of the fee for repair for their mistake.
My warranty company dispatched this company, twice. Both times have been terrible with communication. This time he came out Tuesday. He said he knew what parts we needed and that he was able to get them, but was waiting on the warranty co to give him the ok. Thursday morning, I called the warranty company myself to make sure the parts were approved. They were. I called Air Comfort Specialists to let them know (even though the customer service at the warranty company said they called and emailed letting him know.) No answer, no returned call. Called again twice Friday (today). No answer, no returned call. I texted him and asked when we can expect him to put the parts... read full review