Baylor Scott & White Clinic - Temple Westfield

I transferred my PCM and clinic (as well as my daughter’s) after multiple bad experiences at another BS&W location and am so thankful for the switch to Westfield Clinic! Our team of Dr. Sarah Senthi and PA Chloe Williams are incredible! They listen attentively, do not rush through appointments, and really take the time to go through options for treatment. Their bedside manner is impeccable, and they have helped me not be afraid to advocate for myself. The entire staff as well, from check in, to the nurses, to lab are all so kind. Never once have I felt like an inconvenience or been rushed. Thank you all for being patient, caring medical providers. You all have made… read full review

I've had two healthcare providers at Westfield, and the service has always been excellent, and I enjoy the far less frantic pace and less crowded facility compared to the main clinic. One of those providers left BSWH, but my primary care provider, Dr. Sethi, is still at this clinic and she is FANTASTIC.

Truthfully, I was apprehensive about going to this clinic. I moved here from Austin a few months ago, not too long after my primary care guy retired. He was the owner of a solitary practice and employed an ECG technician, a phlebotomist, several nurses, and clerical staff, but no PA or other MD. He worked 60 hours a week (7am to 6pm Mon-Fri & 7am to 12 pm Sat), charted by hand in the exam room, and left the typing and filing to a scribe and the office staff. So I had become accustomed to an old school doctor who faced me rather than a computer screen, listened to everything I said, answered my questions, and sat in a chair instead of standing with one foot out the door trying to rush to the next patient. He had the ability to do all that because there was no one else telling him to hurry, spend less time with patients, etc. Although I didn't expect that level of care from other doctors I was afraid a clinic setting owned by a massive healthcare organization like Baylor Scott & White would be pretty much the opposite of what I was used to so I put off finding a new doctor as long as possible. Finally, after extensive research, I made an appointment with Dr Din at BSW Temple Westfield Clinic. He ordered some tests, so I had blood drawn at the clinic lab. Okay, that was amazing. About 85% of those who try to get blood from me can't do it on the first attempt and end up sticking me two or three times. Not only was the first time a success at Westfield, but I actually didn't even feel the needle, and the next day there was no bruising. That may not seem like a big deal, but for me it was simply incredible. After that I figured I'd gotten my share of medical joy, but Dr Din turned out to be an intelligent listener who immediately comprehended my situation and health issues, asked relevant questions, and delivered straightforward answers to my questions without talking down to me. So, this whole extremely long and convoluted explanation led to a 5 star rave.