MyEyeDr. offers a mixed experience based on customer reviews. Many appreciate the thoroughness and patience of the staff, particularly during appointments, as they explain processes and equipment in detail. Customers highlight the friendliness and helpfulness of individuals who assist with purchases. However, there are concerns about inconsistency in customer service. Despite this, the follow-up from customer service was appreciated.
The staff is described as knowledgeable, kind, and amazing. The atmosphere is calm and professional, which helps ease any nervousness. Customers feel genuinely cared for, reassured, and confident in the plan discussed. The front desk team is welcoming and warm, and the overall process is described as a breeze. Customers appreciate the option to have their records transferred to other locations, making it convenient.
Overall, while some customers recommend MyEyeDr. for its informative and attentive service, others suggest there is room for improvement in staff demeanor and responsiveness.
Joanna is a LIFE SAVER! My sons glasses were bent and needed to be warrantied. He hates his back up pair so I asked if she could fix them enough for him to wear until the replacements came in, (there wasn’t much hope. They were bent pretty badly) and she freaking did it!!! I absolutely will never go anywhere else for glasses, they warranty process took less than 30 seconds, and Joanna had them wearble in less than 2 minutes.
I definitely recommend MyEyeDr. They were thorough in my eye testing and in helping me to understand my diagnosis. Tabitha is an absolute gem. She took her time in assisting me with the choices that were available for my specific needs.
Had a first morning appointment and the staff was full of smile and nothing but polite and pleasant!!! I have been taking my kids here for years and they NEVER miss and will do anything to help accommodate you as much as possible! I highly recommend this location for wonderful service
2406 Hunter Road Suite 102, San Marcos, TX 78666
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