About SEPHORA
Sephora is a beauty retailer that offers a welcoming shopping experience, where individuality is celebrated. The store features popular brands such as FENTY BEAUTY by Rihanna, Drunk Elephant, and Tatcha, as well as affordable options from the Sephora Collection. Early morning or online shopping is recommended to avoid crowds. Customers appreciate the well-liked layout of the store, with many praising the helpfulness and friendliness of the staff. A greeter and a makeup artist named Karis are noted for their assistance in finding and color-matching products. Karis, in particular, is recognized for her patience and expertise, making customers feel welcome while helping them make informed purchases. Additionally, a manager is highly regarded for her dedication to ensuring a positive experience for customers. She is known for going above and beyond to address any issues, such as returns, and is often cited as a reason for frequent customer visits. Customers have shared their satisfaction with the service, highlighting their amazing experiences and the flawless results they achieved with the products recommended by the staff.
I had no clue what perfume I wanted to buy but Jewell was so kind and helped me figure out what notes/fragrances I like and she picked out 2 really great choices for me to try out! I bought both and am so happy with them! Thank you Jewell!!!
I’m leaving 5 stars specifically because of an employee named Hector—he truly made my entire experience.
When I first walked in, he was the only one who greeted me. The rest of the staff were unfortunately not helpful at all. When I asked questions, I was met with vague answers, dismissive attitudes, and even laughter at times, which was honestly frustrating. Some employees told me “that’s not my department” and walked away, leaving me feeling ignored and ready to leave the store.
I was honestly so frustrated that I almost walked out with zero products because of the lack of help and overall unprofessionalism.
Right as I was about to leave,...read full review
I went in today just to ask a quick question about a product, but I ended up buying products from Charlotte Tilbury. I had a great experience, Karrie was amazing with such a wonderful attitude ! She helped me find my perfect foundation match and the perfect products for me.