Urgent Care ExpressMed - University Health Medical Center Pavilion

ExpressMed at Medical Center Pavilion is a convenient walk-in clinic that provides fast and efficient care for non-life-threatening injuries and illnesses. With the "reserve a time" feature on University Health's MyChart, patients can save time and minimize wait times. The clinic's staff is friendly and dedicated to addressing patients' needs, even when they are feeling unwell. The medical team, including Dr. Andrea Grant-Vermont, offers clear explanations to ensure patients receive the right care. While wait times can vary, the clinic's professionals strive to meet patient needs. Recent experiences highlight both the strengths and challenges of the clinic. Many patients appreciate the quick service, with one individual noting a swift registration and a wait of less than five minutes before being seen for a respiratory issue. The medical staff, including APN Jenn Gonzalez, is recognized for attentive care and effective diagnosis, with one patient praising the excellent service all around. However, there have been concerns about capacity management, as another patient reported being turned away despite the lobby not appearing full before closing time. Additionally, cleanliness in public restrooms has been an issue, with reports of unsatisfactory conditions needing attention. Despite these challenges, many patients, including those who have previously worked in healthcare, continue to trust ExpressMed for their medical needs, with some choosing to make University Health their primary care provider.