HORRIBLE!!! Do NOT take your loved ones here!! Horrific wait times and horrible staff members. Not sure why it would be okay to yell at a patient ever, nor why it would ever be okay to talk down to the patient's family and treat them like they are incompetent and stupid, but if you would like to be treated like this please go in and ask for Jania - RN. She will show you the disrespect you deserve!
Debbie E.
Sep 2024
I came to this hospital 3 weeks ago when I had a stroke they took very good care of me. I had to return Monday Sept. 16 because of dizziness again they took great care of me.
Erin G.
Aug 2024
Don't know about the rest of the hospital, but specifically in the Emergency Room, they are known for being some of the laziest nurses ever. Time and time again, I have seen that they continue to uphold that embarrassing reputation. The staff always seems like it's an inconvenience to actually have to DO THEIR JOB, God forbid. I would like to think that nurses get paid a good amount, but at Lake Pointe, nurses get paid to do even LESS than the bare minimum. Stop calling yourselves nurses.
Tyler H.
Jan 2024
Update- I have tried to use the link provided in the response and it does not work. BS&W do not care about patients or fixing their mistakes. Do not go here. I will go to considerable lengths to keep people away from this hospital.
Christina V.
Dec 2023
Delivered my baby 6 weeks early due to preeclampsia and had the best experience I could ask for. I actually came in on a Friday night for myself and my 3 year old and we were both seen quickly and I was sent to triage immediately. The labor & delivery nurses, especially Errin, were phenomenal. I was extremely nervous with everything but the staff here knows what they are doing and love their job. The antepartum & postpartum nurses were all exceptional as well. The NICU staff.... I cannot give them enough praise. Every single person we encountered exceed my expectations. Hospital food was actually decent, & the rooms were nice. If you are looking for a place to deliver, 10/10 would recommend. If I have any more children, I will be returning here.
RC S.
Aug 2023
We had the worst experience with the attending physician, Dr. Jeffrey Cunniff. He was very rude to me and my son. My son was born with Lymphedema and he has been battling cellulitis for over a month now in one of his toes. He has been on three different antibiotics and the cellulitis just will not go away. We told Dr. Jeffery Cunniff that he has cellulius and can't get rid of it because he has an open wound that just wont heal, and that he needs iv antibiotes to heal his cellulitis. Dr. Jeffrey Cunniff said to us, "How can you diagnose yourself?* I told Dr. Cunniff that my son was born with Lymphedema and that we have had to deal with cellulitis off and on for 18 years. We know what we need to do to get rid of it, so we came in to get the iv antibioties needed to heal this. Dr. Jeffrey Cunniff told me that this wasn't and emergency and that we shouldn't have carne in. He said that we should have went to our family doctor and to the specialist to get this treated. I told him that we have always came to the ER to treat cellulitis when it wont heal after several rounds of antibiotics. He locked at me and said, "I will do blood work and give him a round of iv antibiotics if thats what you want?" I said yes, give it to him. Dr. Jefrey Cunniff never even took the bandages off to take a look at my sons toes. He asked my son, "How do you know that you still have cellulitis?" My son told him that it was hard to explain, and that he has dealt with celultis many times in his life and he can feel It. Dr. Jeffrey Cunniff looked at him like he was crazy and acted like he didn't believe him. Come to find out, he really didn't believe because he stated on my sons release paperwork that there was no sign of cellulitis and that he was diagnosing him with Lymphedema. He left the room and never came back to check on him after the antibiotic was administered. Dr Jeffrey Cunniff was very rude and umprofessional considering the knowledge and experience that we have with lymphedema and cellulitis. Just because you're a doctor doesnt't give you the right to act like your patents know nothing. You need to learn to treat people with more respect. My family doctor called to check on my son the next day. She asked us why he wasn't still the hospital receiving iv antibiotics? I told her how badly we were treated and Dr Jeffrey Cunniff didn't believe that my son even had cellulitis. She said thats horrible and apologized for our experience, and told me that we had done the right thing, and that my son should still be there on iv antibiotes undi this is healed. She sent another prescription in for two weeks worth of more antibiotics, just so the infection doesn't get worse, and decided not to send us back to Baylor ER since we have a specialist appointment this week. Thankfully Dr. Jeffery Cunniff was the only rude person that we had dealt with at Baylor ER. The lady at the front desk was extremely nice and so were both of the nurses that tended to my son. Dr. Jeffery Cunniff, I wil always remember your name, and my family and I will never recommend or use your services again.
Cody M.
Jul 2023
Overall, my experience at the ER was nothing short of a terrible. The long wait times, unprofessional staff, lack of cleanliness, all contributed to an incredibly frustrating visit. I would strongly advise anyone in need of emergency medical attention to seek an alternative hospital or medical facility, as this ER is simply not up to par.
Jene J.
May 2023
This hospital is the best! I was well cared for. All the nurses were kind and compassionate. The aids were the same. I would not be able to pick as favorite. Doctors were very good! Friendly and polite. They really took good care of me. I hate ti leave and go to rehab. Food is excellent and cleaning. Even pt and OT!
Duane B.
Mar 2023
Very amazing hospital!! They way they cared for my mom was unmatched !!! Jazmine was amazing!!! She keep me well informed about my mom's situation and made me feel extra comfortable!! Overall great staff!!!
Lon D.
Feb 2023
These people have no sense of urgency, no communication skills. We had to remind them numerous times to bring lunch for a patient. The staff is exceedingly slow on (a) performing needed test, and (b) communicating those results. Approximately 30 minutes passed before an elderly patient could be cleaned after soiling themselves. Do not allow anyone you care about to be treated here.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Cole H.
HORRIBLE!!! Do NOT take your loved ones here!! Horrific wait times and horrible staff members. Not sure why it would be okay to yell at a patient ever, nor why it would ever be okay to talk down to the patient's family and treat them like they are incompetent and stupid, but if you would like to be treated like this please go in and ask for Jania - RN. She will show you the disrespect you deserve!
Debbie E.
I came to this hospital 3 weeks ago when I had a stroke they took very good care of me. I had to return Monday Sept. 16 because of dizziness again they took great care of me.
Erin G.
Don't know about the rest of the hospital, but specifically in the Emergency Room, they are known for being some of the laziest nurses ever. Time and time again, I have seen that they continue to uphold that embarrassing reputation. The staff always seems like it's an inconvenience to actually have to DO THEIR JOB, God forbid. I would like to think that nurses get paid a good amount, but at Lake Pointe, nurses get paid to do even LESS than the bare minimum. Stop calling yourselves nurses.
Tyler H.
Update- I have tried to use the link provided in the response and it does not work. BS&W do not care about patients or fixing their mistakes. Do not go here. I will go to considerable lengths to keep people away from this hospital.
Christina V.
Delivered my baby 6 weeks early due to preeclampsia and had the best experience I could ask for. I actually came in on a Friday night for myself and my 3 year old and we were both seen quickly and I was sent to triage immediately. The labor & delivery nurses, especially Errin, were phenomenal. I was extremely nervous with everything but the staff here knows what they are doing and love their job. The antepartum & postpartum nurses were all exceptional as well. The NICU staff.... I cannot give them enough praise. Every single person we encountered exceed my expectations. Hospital food was actually decent, & the rooms were nice. If you are looking for a place to deliver, 10/10 would recommend. If I have any more children, I will be returning here.
RC S.
We had the worst experience with the attending physician, Dr. Jeffrey Cunniff. He was very rude to me and my son. My son was born with Lymphedema and he has been battling cellulitis for over a month now in one of his toes. He has been on three different antibiotics and the cellulitis just will not go away. We told Dr. Jeffery Cunniff that he has cellulius and can't get rid of it because he has an open wound that just wont heal, and that he needs iv antibiotes to heal his cellulitis. Dr. Jeffrey Cunniff said to us, "How can you diagnose yourself?* I told Dr. Cunniff that my son was born with Lymphedema and that we have had to deal with cellulitis off and on for 18 years. We know what we need to do to get rid of it, so we came in to get the iv antibioties needed to heal this. Dr. Jeffrey Cunniff told me that this wasn't and emergency and that we shouldn't have carne in. He said that we should have went to our family doctor and to the specialist to get this treated. I told him that we have always came to the ER to treat cellulitis when it wont heal after several rounds of antibiotics. He locked at me and said, "I will do blood work and give him a round of iv antibiotics if thats what you want?" I said yes, give it to him. Dr. Jefrey Cunniff never even took the bandages off to take a look at my sons toes. He asked my son, "How do you know that you still have cellulitis?" My son told him that it was hard to explain, and that he has dealt with celultis many times in his life and he can feel It. Dr. Jeffrey Cunniff looked at him like he was crazy and acted like he didn't believe him. Come to find out, he really didn't believe because he stated on my sons release paperwork that there was no sign of cellulitis and that he was diagnosing him with Lymphedema. He left the room and never came back to check on him after the antibiotic was administered. Dr Jeffrey Cunniff was very rude and umprofessional considering the knowledge and experience that we have with lymphedema and cellulitis. Just because you're a doctor doesnt't give you the right to act like your patents know nothing. You need to learn to treat people with more respect. My family doctor called to check on my son the next day. She asked us why he wasn't still the hospital receiving iv antibiotics? I told her how badly we were treated and Dr Jeffrey Cunniff didn't believe that my son even had cellulitis. She said thats horrible and apologized for our experience, and told me that we had done the right thing, and that my son should still be there on iv antibiotes undi this is healed. She sent another prescription in for two weeks worth of more antibiotics, just so the infection doesn't get worse, and decided not to send us back to Baylor ER since we have a specialist appointment this week. Thankfully Dr. Jeffery Cunniff was the only rude person that we had dealt with at Baylor ER. The lady at the front desk was extremely nice and so were both of the nurses that tended to my son. Dr. Jeffery Cunniff, I wil always remember your name, and my family and I will never recommend or use your services again.
Cody M.
Overall, my experience at the ER was nothing short of a terrible. The long wait times, unprofessional staff, lack of cleanliness, all contributed to an incredibly frustrating visit. I would strongly advise anyone in need of emergency medical attention to seek an alternative hospital or medical facility, as this ER is simply not up to par.
Jene J.
This hospital is the best! I was well cared for. All the nurses were kind and compassionate. The aids were the same. I would not be able to pick as favorite. Doctors were very good! Friendly and polite. They really took good care of me. I hate ti leave and go to rehab. Food is excellent and cleaning. Even pt and OT!
Duane B.
Very amazing hospital!! They way they cared for my mom was unmatched !!! Jazmine was amazing!!! She keep me well informed about my mom's situation and made me feel extra comfortable!! Overall great staff!!!
Lon D.
These people have no sense of urgency, no communication skills. We had to remind them numerous times to bring lunch for a patient. The staff is exceedingly slow on (a) performing needed test, and (b) communicating those results. Approximately 30 minutes passed before an elderly patient could be cleaned after soiling themselves. Do not allow anyone you care about to be treated here.