We have used Reids for over 20 years after a bad experience with Jack Brown, mostly in NW Austin. We moved to Round Rock and have used the RR location since. My wife, an attorney, had a bag of five items picked up at her office, which was her typical process. They returned three. When my wife insisted there were five, Reids kept telling her it was impossible because their system was flawless, basically calling my wife a liar. They asked my wife for a photo of the clothes: who takes photos of their clothes before sending them to be cleaned. Then, a week later, my wife went to her office on a Saturday and found the fourth item hanging on the outside door knob, as the office... read full review
June 2024
Have been disappointed by several chain and local cleaners over the years, but never by Reid's! Not just laundry and dry cleaning, but they have made several repairs to tears, broken clasps, matched missing buttons, you name it. They always meet the due date, and often finish sooner. I refuse to go anywhere else, and couldn't recommend them more!
October 2023
This was my first time here. They took great care of me. William was great and gave me a first timer discount. I dry cleaned my son's ROTC uniform and I will be back the next time I need dry cleaning.
We have used Reids for over 20 years after a bad experience with Jack Brown, mostly in NW Austin. We moved to Round Rock and have used the RR location since. My wife, an attorney, had a bag of five items picked up at her office, which was her typical process. They returned three. When my wife insisted there were five, Reids kept telling her it was impossible because their system was flawless, basically calling my wife a liar. They asked my wife for a photo of the clothes: who takes photos of their clothes before sending them to be cleaned. Then, a week later, my wife went to her office on a Saturday and found the fourth item hanging on the outside door knob, as the office... read full review
Have been disappointed by several chain and local cleaners over the years, but never by Reid's! Not just laundry and dry cleaning, but they have made several repairs to tears, broken clasps, matched missing buttons, you name it. They always meet the due date, and often finish sooner. I refuse to go anywhere else, and couldn't recommend them more!
This was my first time here. They took great care of me. William was great and gave me a first timer discount. I dry cleaned my son's ROTC uniform and I will be back the next time I need dry cleaning.