I called at 5:30am and Tyrone came to my home within three hours! Kari spoke with me on the phone assured me they would get me in first thing! Tyrone was beyond professional and really explained why I was having the problems I was having and explained everything in detail. Would recommend to everyone that’s needing AC repair! Got me back up and going within the hour!
Andrew Weatherl
Aug 2024
I have used Wilson Family a few times, and they had always seemed prompt, honest and very easy to work with. I liked that they were locally owned. So far as to joining their membership plan. I was highly disappointed to find out this company is running a pretty classic scam. My AC had gone out in this high Texas heat, and after checking the basics decided to call them. I appreciated that they could get out that evening. The tech arrived and after briefly looking around, condemned my 5.5yr old carrier condenser unit(just out of warranty) saying the compressor had completely gone out. I was quoted ~8.6k for a new unit they could install the next morning. After researching a bit and speaking with a few buddies, we concluded it was worth just replacing the $20 capacitor before replacing the whole unit. I told the tech I wanted a second opinion and mentioned the capacitor, and he high tailed it out of there fast. Haha.Sure enough, a quick trip to Ace Hardware and a sub-10min capacitor replacement. We’re good as new and the house is cooling. They guy even went to far as to try to sell me a mini-split after condemning the 5year old unit. Cocky! I hate seeing companies like this take advantage of people and please please please don’t jump on the first expensive repair they recommend. Avoid, and get a second opinion! I’m highly disappointed in this locally owned business that appears to be trying to take advantage of people. I can wait to get the invoice for the service call!!
Matthew Lovacheff
Jul 2024
Wilson Family Plumbing Heating and Air was super helpful. We have had an exterior leak at our home and needed a water softener install estimate. They responded quickly.
When the plumber showed up, he was kind, professional, courteous, quick, and clean. We are grateful for their service and will call on them for future projects.
rainmom AD
Jul 2024
Wilson Family Air Conditioning is a literal Godsend. After calling down the roster of seeming endless google suggestions, and being told we'd have to wait between 4 days to 2 weeks to get our AC fixed, we took a breath to pray, and along came Kari. She sent Dawson out within an hour to help us in the Texas summer heat. Wilson is a small, family- owned business, and they are the sweetest people. They fixed our unit that day, and we are so very grateful.
Brooks Bradway
Apr 2024
Wilson Family has been an absolute home run for us. Kari is the most responsive service rep I’ve ever worked with and they’ve consistently been able to get someone out to look at issues within a matter of hours, not days. I am a HUGE fan of this business!!
Christine C.
Jan 2024
You Guys are scammers and should be ashamed of yourselves. Your Reviews that say all theses great things are fake massage by the company. 30,000 to fix things that only made more problems thanks alot! Didn't Fix nothing! Rude and unprofessional as well!
Charlie Nethaway
Sep 2023
Left a working unit not working. No show at 9:30 the next morning and no phone call.
Brady & Sammy Jo Allen
Aug 2023
Eric showed up on-time, replaced a part in about 5 minutes and was on his way. I will definitely call Wilson Family again in the future.Service: A/C system repair
C.L. B.
Aug 2023
A representative called within an hour of my call.She listened and asked me questions to describe what I was seeing around the outdoor unit. The representative gave option for a tech to come out this evening or tomorrow. After speaking to my spouse, we will schedule appointment time the next day.
Delaney G.
Aug 2023
My AC has not been functioning correctly so I was referred to Wilson Family to help me fix this. They sent out Dawson once and he checked my air filter and cleaned off my unit outside. After that, the house got even hotter so I called and they sent him out a second time to my place and this time he added Freon to my unit. The house got even hotter (85 degrees and wouldn't drop) so I called a 3rd time and reached nobody, I Ieft a message and it was never returned. So far I paid around $450 and have no solution, which is absurd I was continually charged for this. I called a different company and the problem was diagnosed immediately as my coil being blocked by insulation (which was never checked on in my two visits). Now they have to remove the unnecessary added freon from my unit. I hate to write a bad review on a family business but that was a huge waste of money and I now have to pay a different company on top of this just to get this actually fixed. If he knew what he was looking for in the first place I would not have been charged all this money for nothing.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Will Doyle
I called at 5:30am and Tyrone came to my home within three hours! Kari spoke with me on the phone assured me they would get me in first thing! Tyrone was beyond professional and really explained why I was having the problems I was having and explained everything in detail. Would recommend to everyone that’s needing AC repair! Got me back up and going within the hour!
Andrew Weatherl
I have used Wilson Family a few times, and they had always seemed prompt, honest and very easy to work with. I liked that they were locally owned. So far as to joining their membership plan. I was highly disappointed to find out this company is running a pretty classic scam. My AC had gone out in this high Texas heat, and after checking the basics decided to call them. I appreciated that they could get out that evening. The tech arrived and after briefly looking around, condemned my 5.5yr old carrier condenser unit(just out of warranty) saying the compressor had completely gone out. I was quoted ~8.6k for a new unit they could install the next morning. After researching a bit and speaking with a few buddies, we concluded it was worth just replacing the $20 capacitor before replacing the whole unit. I told the tech I wanted a second opinion and mentioned the capacitor, and he high tailed it out of there fast. Haha.Sure enough, a quick trip to Ace Hardware and a sub-10min capacitor replacement. We’re good as new and the house is cooling. They guy even went to far as to try to sell me a mini-split after condemning the 5year old unit. Cocky! I hate seeing companies like this take advantage of people and please please please don’t jump on the first expensive repair they recommend. Avoid, and get a second opinion! I’m highly disappointed in this locally owned business that appears to be trying to take advantage of people. I can wait to get the invoice for the service call!!
Matthew Lovacheff
Wilson Family Plumbing Heating and Air was super helpful. We have had an exterior leak at our home and needed a water softener install estimate. They responded quickly.
When the plumber showed up, he was kind, professional, courteous, quick, and clean. We are grateful for their service and will call on them for future projects.
rainmom AD
Wilson Family Air Conditioning is a literal Godsend. After calling down the roster of seeming endless google suggestions, and being told we'd have to wait between 4 days to 2 weeks to get our AC fixed, we took a breath to pray, and along came Kari. She sent Dawson out within an hour to help us in the Texas summer heat. Wilson is a small, family- owned business, and they are the sweetest people. They fixed our unit that day, and we are so very grateful.
Brooks Bradway
Wilson Family has been an absolute home run for us. Kari is the most responsive service rep I’ve ever worked with and they’ve consistently been able to get someone out to look at issues within a matter of hours, not days. I am a HUGE fan of this business!!
Christine C.
You Guys are scammers and should be ashamed of yourselves. Your Reviews that say all theses great things are fake massage by the company. 30,000 to fix things that only made more problems thanks alot! Didn't Fix nothing! Rude and unprofessional as well!
Charlie Nethaway
Left a working unit not working.
No show at 9:30 the next morning and no phone call.
Brady & Sammy Jo Allen
Eric showed up on-time, replaced a part in about 5 minutes and was on his way. I will definitely call Wilson Family again in the future.Service: A/C system repair
C.L. B.
A representative called within an hour of my call.She listened and asked me questions to describe what I was seeing around the outdoor unit. The representative gave option for a tech to come out this evening or tomorrow. After speaking to my spouse, we will schedule appointment time the next day.
Delaney G.
My AC has not been functioning correctly so I was referred to Wilson Family to help me fix this. They sent out Dawson once and he checked my air filter and cleaned off my unit outside. After that, the house got even hotter so I called and they sent him out a second time to my place and this time he added Freon to my unit. The house got even hotter (85 degrees and wouldn't drop) so I called a 3rd time and reached nobody, I Ieft a message and it was never returned. So far I paid around $450 and have no solution, which is absurd I was continually charged for this. I called a different company and the problem was diagnosed immediately as my coil being blocked by insulation (which was never checked on in my two visits). Now they have to remove the unnecessary added freon from my unit. I hate to write a bad review on a family business but that was a huge waste of money and I now have to pay a different company on top of this just to get this actually fixed. If he knew what he was looking for in the first place I would not have been charged all this money for nothing.