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Ulta Beauty

3.6 89 reviews
Cosmetics, Cosmetics & Beauty Supply, Hair Salons
Overall rating
3.6
out of 5
89 reviews
5 star 47%
4 star 11%
3 star 5%
2 star 8%
1 star 29%

About Ulta Beauty

Ulta Beauty is a renowned beauty retailer offering a vast selection of cosmetics, fragrances, body, skin, and hair care products from over 500 brands. The knowledgeable and friendly staff provide attentive service, particularly in the Clinique section, where customers appreciate the helpful skincare tips and positive experiences. The on-site salon is well-regarded, offering services such as haircuts, color, and brow waxing. Customers have shared touching experiences with the stylists, who not only consult on hair treatments but also offer emotional support during difficult times. The combination of professional products, excellent customer service, and a welcoming atmosphere makes Ulta Beauty a go-to destination for beauty needs.

Customers have consistently praised the staff for their warmth, helpfulness, and attention to detail. One customer, Rachel, has been particularly acclaimed for her exceptional skills in color, cut, and styling, consistently delivering looks that leave customers feeling brand-new. Another customer, a first-time Ulta Beauty visitor, was impressed by the well-staffed store and the friendly, smiling, and helpful employees. Additionally, a customer who received assistance from a staff member named Alexa (or Alexia) was delighted by the experience, stating that the staff member was sweet, funny, and made the customer feel heard, seen, and treated well.

Aug 2026
5.0
I went looking for one item. Nawal, your associate, was so helpful and patient! She helped me find the correct color of the foundation. I walked in feeling unsure if I would find something and I walked out so grateful that your associate took the time to assist me. I will definitely come back!
Jun 2026
5.0
I had an amazing experience at Ulta! The customer service was exceptional from the moment I walked in. A special thank you to Sidi, who was incredibly patient, knowledgeable, and genuinely kind throughout my visit. She took the time to answer all my questions, helped me find exactly what I needed, and never made me feel rushed. Her professionalism and warm attitude made the entire shopping experience enjoyable. It’s rare to come across someone so dedicated to providing outstanding customer service. Thank you, Sidi, for going above and beyond. I’ll definitely be coming back!

Ibra
May 2026
5.0
Took my daughter to get a hair cut with Jennifer and she was the most kind and patient with her and my nephew I also had with me. So friendly and a great person to be around especially with kids! Thank you Jennifer!!
Photos of Ulta Beauty, 5458 West Grand Parkway South,  Richmond
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Hours

Monday 10AM - 9PM
Tuesday 10AM - 9PM
Wednesday 10AM - 9PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Good to know

  •  offers same-day delivery
  • walk-ins welcome
  • accepts credit cards
  • accepts android pay
  • good for kids
  • private lot parking

Location

5458 West Grand Parkway South, Richmond, TX 77406

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Ulta Beauty · 5458 West Grand Parkway South, Richmond, TX 77406

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