No wonder there are so many poor reviews here when so many parents have experienced terrible customer service. I have sent more than three emails, and the only response I receive is an automated message stating that I would be contacted within 24–48 business hours. Well, it has now been three weeks, and I still have not received any response.
I truly do not understand why schools continue to do business with companies that show such little respect for parents and customers.
Legacy Studios, I am simply trying to purchase my daughter’s school photos. I am not asking for anything for free, just a response with a solution!!!
November 2025
Pictures came back with eyes closed, and many of the other parents at the school also had issues as well. I asked for a refund.
Customer service will not respond to my request for a refund. Contacted CEO of company, and no answer received. Do not use this company for school pictures.
November 2025
This company is absolute TRASH. I placed an order with them through my child's school and never received my product. The first year the school used Legacy, I received my order over 2 months after it was supposed to be delivered. The quality of pictures are mediocre at best and NOT worth their high prices; and customer service is nonexistent. Red Flag: They avoid direct customer contact by not publishing a phone number. Both years, I had to send numerous emails and Facebook chats only to receive automated replies that resulted in no resolution. I see they're responding to Google reviews faster than replying to emails. What a joke! I finally had to file a complaint... read full review
No wonder there are so many poor reviews here when so many parents have experienced terrible customer service. I have sent more than three emails, and the only response I receive is an automated message stating that I would be contacted within 24–48 business hours. Well, it has now been three weeks, and I still have not received any response.
I truly do not understand why schools continue to do business with companies that show such little respect for parents and customers.
Legacy Studios, I am simply trying to purchase my daughter’s school photos. I am not asking for anything for free, just a response with a solution!!!
Pictures came back with eyes closed, and many of the other parents at the school also had issues as well. I asked for a refund.
Customer service will not respond to my request for a refund. Contacted CEO of company, and no answer received. Do not use this company for school pictures.
This company is absolute TRASH. I placed an order with them through my child's school and never received my product. The first year the school used Legacy, I received my order over 2 months after it was supposed to be delivered. The quality of pictures are mediocre at best and NOT worth their high prices; and customer service is nonexistent. Red Flag: They avoid direct customer contact by not publishing a phone number. Both years, I had to send numerous emails and Facebook chats only to receive automated replies that resulted in no resolution. I see they're responding to Google reviews faster than replying to emails. What a joke! I finally had to file a complaint... read full review