Ulta Beauty is a popular US beauty retailer known for offering a wide range of products from various brands, including Fenty, Tarte, and CHANEL. They also feature exclusive products like Kylie Cosmetics and Olaplex. The store has a Conscious Beauty section that provides a selection of vegan, clean ingredient, cruelty-free, and sustainable products.
Customers have enjoyed their experiences at Ulta Beauty, often highlighting the excellent service from staff members like Kyra, who is praised for her knowledge, kindness, and patience in helping with shade matching foundation. Many appreciate the helpful staff, such as Tay, Parker, and Jewel Garcia, who provided outstanding assistance during their visits.
However, some customers have reported issues with customer service. One individual felt ignored when trying to get help and noticed some staff members walking away instead of assisting. Despite these concerns, the overall impression of Ulta Beauty remains positive, with many customers noting the cleanliness, professionalism, and convenience of the store. There is still an opportunity for improvement in customer service to ensure all customers feel equally valued.
I’m not one to really write reviews but I just had to share my experience at this store last week. I’m very new to makeup especially for my age and I made the decision to finally learn how to do it myself. I went to this store extremely nervous and intimidated until i asked the Mac employee for help. She not only showed me products that fit my needs she also showed me how to use them at home with confidence and not be overwhelmed!! Thank you so much Alice! I can’t wait to come back!!
For nearly 9 years, I’ve trusted Lili with my hair, and I can honestly say she is amazing! She always takes the time to listen to what I want, offers helpful suggestions, and makes sure I leave feeling confident and happy with my hair.
Lili is incredibly talented, professional, and genuinely cares about her clients. She consistently does an amazing job, and I completely trust her with my hair. After nearly 9 years, I wouldn’t want to go anywhere else!
If you’re looking for a talented and reliable hairstylist at Ulta, I highly recommend Lili! ❤️
Love this place!! Really friendly employees, especially Fernando! Really calm energy and amazing listener! 😭 The products he recommended were really spot on to what I wanted! The sweetest!!!!!!
2400 Preston Road Ste 300, Plano, TX 75093
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