About Ulta Beauty
Ulta Beauty is a popular US beauty retailer known for offering a wide range of products from various brands, including Fenty, Tarte, and CHANEL. They also feature exclusive products like Kylie Cosmetics and Olaplex. The store has a Conscious Beauty section that provides a selection of vegan, clean ingredient, cruelty-free, and sustainable products. Customers have enjoyed their experiences at Ulta Beauty, often highlighting the excellent service from staff members like Kyra, who is praised for her knowledge, kindness, and patience in helping with shade matching foundation. Many appreciate the helpful staff, such as Tay, Parker, and Jewel Garcia, who provided outstanding assistance during their visits. However, some customers have reported issues with customer service. One individual felt ignored when trying to get help and noticed some staff members walking away instead of assisting. Despite these concerns, the overall impression of Ulta Beauty remains positive, with many customers noting the cleanliness, professionalism, and convenience of the store. There is still an opportunity for improvement in customer service to ensure all customers feel equally valued.
Who does love Ulta? My hairstylist provides service at the Ulta Salon, no complaints here. It's clean, professional and convenient. Go see Kimbra at the Plano location on Preston, you'll be glad you did.
I was helped by Kyra and I feel really lucky she helped me! She is super knowledgeable, nice, patient and really great at shade matching foundation! I'd give her 5/5 stars. She also helped me find dupes for a product I was looking for and gave mascara recommendations.
I'm knocking a star down because there were staff members who actively walked away from me when I tried to approach them for help. They later were complaining about when they get off for their shift.
First time ever in Ulta and had an awesome experience. Tay, Parker and Jewel Garcia took great care of me. They answered all of my questions and made sure I had a first class experience. They were great and I will definitely visit this location again