I visited Ulta last week and was assisted by a sales associate who was helpful while I was browsing, but I ultimately didn’t make a purchase. I returned to the store today and was assisted by the same associate (General Manager Tameka) During the interaction, she asked me, “Did you buy anything that day?”
I found the question unnecessary and somewhat uncomfortable, particularly because of the tone and demeanor in which it was asked. I understand that associates are there to assist customers and make sales, but customers should also feel comfortable browsing without feeling as though they need to justify whether or not they made a purchase during a previous visit.
I’m… read full review
About Ulta Beauty
Ulta Beauty is a popular US beauty retailer, offering a wide range of products from cosmetics, fragrance, body, skin, and hair care. With over 25,000 products from 500 brands, customers can choose from a variety of options, including popular brands such as Tarte, Fenty, Redken, TULA, CHANEL, Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, and Juvia's Place.
The salon at Ulta Beauty provides services such as haircuts, hair coloring, brow waxing, lash extensions, lash lifts, and makeup applications. Customers can book appointments online or walk in if stylists are available. The salon staff, including Sylvia, Michelle, and Brittney, are highly praised for their expertise and professionalism. Recently, Nidya, the store manager, received recognition for her helpfulness and knowledge, assisting a customer with makeup advice and product selection for a special occasion.
Sylvia and Michelle are commended for their exceptional customer service and ability to transform customers' appearances, leaving them feeling confident and rejuvenated. Brittney is specifically mentioned for her excellent hair coloring skills, and customers express their satisfaction with her work. Another staff member, Roneisha, has also been noted for her personable service, making customers feel appreciated during their visits.
Additionally, the retailer offers Conscious Beauty options, providing environmentally friendly and socially responsible products. The staff member Bella is recognized for her cheerful and friendly demeanor, creating a welcoming and positive environment for customers. Selvije is also highlighted for her caring nature and the time she dedicates to her clients, earning high recommendations for her service.
Reviews
everytime i go into this location, they walk past you like they don’t see you and watch you walk around forever. if they do offer to help, they act like they don’t really want to. they don’t even greet you when you walk in. i will continue to avoid coming to this location unless i absolutely HAVE to.
Selvije F. - hairstylist is THE BEST! I can't thank her enough! From the moment I walked in, I felt welcomed and listened to. She took the time to understand exactly what I wanted and made thoughtful recommendations that worked perfectly for my hair. The attention to detail, professionalism, and talent really showed in the final result.
Photos

Hours
Good to know
- price range: average
- offers same-day delivery
- walk-ins welcome
- accepts credit cards
- private lot parking
- bike parking
- wheelchair accessible
Location
721 North Central Expressway Ste 300, Plano, TX 75075
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