About SEPHORA at Kohl's
Sephora at Kohl's in Plano is a welcoming beauty destination that offers a wide selection of products from up to 125 brands, including popular names like Rare Beauty, Sol De Janeiro, and Charlotte Tilbury. The store, which opened in November 2022, is a newly built, beautiful space designed for a comfortable shopping experience. Customers can find a variety of makeup, skincare, hair, and fragrance items, with friendly and helpful staff ready to assist. Several reviews highlight the excellent customer service, mentioning attentive and personable Beauty Advisors who make clients feel comfortable and valued. One reviewer appreciated the shade matching service, while another praised a staff member for making them feel at ease by trying products together. The store features modern amenities such as a large, well-lit fitting room accessible to all genders, a spacious handicapped dressing room, and mini shopping carts that are fun and practical, although slightly bulky to maneuver. Overall, shoppers have enjoyed a positive experience, with friendly staff and a clean, inviting atmosphere that celebrates individuality and beauty. Customers can visit the store in person or shop online through Kohl's.
Deidre was absolutely lovely. There was a product that did not have a tester on the floor and she made one for me to ensure I would get the right color. Even though I arrived right before closing time, she still took her time and meticulously answer all my questions and gave me an amazing overall experience. Some of the best customer service I’ve ever received!
Toby was very helpful and took her time to help us find the right shades !
One of the best Sephora experiences I’ve ever had. Silvia was so nice and helpful, she is the reason I would drive out of my way just to shop at this location. She was by herself and had many customers, but found a perfect way to balance everything. She is knowledgeable and very very helpful! I really enjoyed my shopping experience, and my bf says the same thing! Silvia was so patient, kind, and answered all of our questions with a smile!! Good job Silvia keep it up!! We need more reps like you at every store!!