Rug Doctor, LLC

I rented online on 3/20 for pickup at Walmart on 3/21 and I got no confirmation email or confirmation number. I therefore had no way of retrieving my machine that I already paid for when I got to Wal Mart. Rug Doctor customer service lady I talked to on 3/21 was very nice and told me what my email is, so they did get it on file. Customer service assured me my refund will come that week. Then on 3/23 and 3/24 I got an email saying that my return is late and I will be charged for a late fee. I'm sure they sent more but I blocked the email. You've got to be kidding me. I never even got a machine out of the kiosk! Also once I talked to customer service they sent me the confirmation email that I should have gotten when I rented online. There were still no codes for the kiosk or anything in there. So it's still a mystery to me of how you actually get a machine from the kiosk when you pay online. I also got an email from Rug Doctor confirming my refund. However when I look at my bank statement, the charge from rug doctor that was initiated on 3/20 got posted to my account on 3/30. So they decided to go ahead and charge me. I have not gotten a refund.

I am blessed to have a job here. the atmosphere is laid back, casual. the people are a bit uptight. they keep restructuring, so I'm not too secure in my position here...they keep saying, if you do this then this will happen... There's a negative undertone in a place that has the potential for loyalty from their team.