Austin Regional Clinic: ARC Pflugerville

Nov 2023

To start with, they always get me in and out in a timely manner and are super friendly and listen to all my concerns and work with me to find a solution that fits! And then my PCP left abruptly. I hadn't been a patient at this location long, but the nurse responded immediately to my need for a follow-up appt, new PCP and fast referral turn around for an issue that my old PCP knew, but the new one needed to come up to speed with asap. I truly have not felt this supported since my old family doctor who cared for me for 25years. Thank you all so much.

Nov 2023

Quality of care was great! Quality of billing is terrible. Was told I owe nothing at the desk, then get a bill for $30 later. Not a problem to pay except that I have to link my checking account as opposed to using a card which is actually used for health expenses. I can pay for kettle corn with greater ease than I can pay for my own healthcare.

Apr 2023

Pros: + online / Great online portal (MyChart) that allows centralized communication and records. Super helpful for families who need to keep kid records handy.+ locations / Good physical location network throughout Austin. Nothing super fancy but easily accessible.+ continuity / They're not going anywhere. I've seen smaller practices open/close in Austin. ARC is large enough and has been around a while.Cons: (no surprises) The healthcare system* is frustrating. Whether it's,- scheduling / scheduling an appointment when there aren't enough healthcare professionals to meet demand, or - billing / understanding provider billing, insurance coverage or patient payment obligations,...read full review