The laser treatments I received were good, and I was happy with the service when I was actually able to be seen. Unfortunately, everything since then has been extremely disappointing.
I paid for my treatment in full, yet I've been completely ignored. The last communication I received from Jonai (Assistant Clinic Manager) was on May 9th stating my appointment had to be rescheduled and I would be placed on priority list. After not hearing anything back for almost a month, I reached out and received no response. As of today - July 11th, I still haven't heard a single word.
For a company that advertises lifetime service, this lack of communication and follow-through is unacceptable. As a paid-in-full client, I should not have to chase the company for appointments or updates. More than two months without any contact shows a serious lack of accountability and customer care.
I expected a company that promotes lifetime service to actually stand behind that promise. Instead, I've been left wondering when—or if—I will be able to continue the treatments I've already paid for. I cannot recommend a company that fails to communicate with its paying clients.
From a customer service and financial standpoint, I believe I should be compensated for this experience or offered an additional service at no cost to make things right. While the treatments themselves were effective, the complete lack of communication has overshadowed what was otherwise a positive experience.
Arlette Gomez
Jun 2026
Loved Ava at this location, she was very friendly and super quick 🥰
HYPE Drewish
May 2026
Kind employees
Stephani Hernandez
May 2026
Ronique , is amazing she makes the session go by so fast and she is the sweetest ! Very professional
melissa lopez
May 2026
All the staff is sweet and helpful. I was treated by Ronique recently and she was the best!!
Aastha Dhakal
May 2026
Nurse Ronique she was great. I like the way she take care of clients, like the way she treat.
Rebekah Graves
May 2026
Ronique was wonderful. Fast and efficient 🎉
Monique
Apr 2026
Love the service! Everyone is friendly and welcoming! My first time here and I highly recommend and will be continuing my journey here!
brianna
Apr 2026
Been coming here for about two years, and I’ve met a ton of different laser hair technicians and receptionists and they’ve been nothing but accommodating and so sweet. Eva is so kind and has the exact kind of energy you’d want to be greeted with when you walk through an establishment. The deals, offers, and staff are🤌🏼also if you’re still thinking about getting laser hair removal or not… DO IT!!! You will not regret it!!!
Venus
Apr 2026
Provider was very informative and did a thorough job.
Whitney Lee
The laser treatments I received were good, and I was happy with the service when I was actually able to be seen. Unfortunately, everything since then has been extremely disappointing.
I paid for my treatment in full, yet I've been completely ignored. The last communication I received from Jonai (Assistant Clinic Manager) was on May 9th stating my appointment had to be rescheduled and I would be placed on priority list. After not hearing anything back for almost a month, I reached out and received no response. As of today - July 11th, I still haven't heard a single word.
For a company that advertises lifetime service, this lack of communication and follow-through is unacceptable. As a paid-in-full client, I should not have to chase the company for appointments or updates. More than two months without any contact shows a serious lack of accountability and customer care.
I expected a company that promotes lifetime service to actually stand behind that promise. Instead, I've been left wondering when—or if—I will be able to continue the treatments I've already paid for. I cannot recommend a company that fails to communicate with its paying clients.
From a customer service and financial standpoint, I believe I should be compensated for this experience or offered an additional service at no cost to make things right. While the treatments themselves were effective, the complete lack of communication has overshadowed what was otherwise a positive experience.
Arlette Gomez
Loved Ava at this location, she was very friendly and super quick 🥰
HYPE Drewish
Kind employees
Stephani Hernandez
Ronique , is amazing she makes the session go by so fast and she is the sweetest ! Very professional
melissa lopez
All the staff is sweet and helpful. I was treated by Ronique recently and she was the best!!
Aastha Dhakal
Nurse Ronique she was great. I like the way she take care of clients, like the way she treat.
Rebekah Graves
Ronique was wonderful. Fast and efficient 🎉
Monique
Love the service! Everyone is friendly and welcoming! My first time here and I highly recommend and will be continuing my journey here!
brianna
Been coming here for about two years, and I’ve met a ton of different laser hair technicians and receptionists and they’ve been nothing but accommodating and so sweet. Eva is so kind and has the exact kind of energy you’d want to be greeted with when you walk through an establishment. The deals, offers, and staff are🤌🏼also if you’re still thinking about getting laser hair removal or not… DO IT!!! You will not regret it!!!
Venus
Provider was very informative and did a thorough job.