I was outsourced by VA community care for my bilateral carpal tunnel surgeries (and for those who don’t know, all outsourced care by the VA is paid for by TriWest -this will help to understand this review).
First and foremost, Dr Adams, Kendra (PA) and the rest of the surgical team were great from start to finish - 5 ⭐️s.
As for the admin/billing part (Methodist Health System) -they get a sub par review. VA Community Care sends out the referral, a TriWest authorization # and the dates the referral is good for promptly after it is decided that a patient will be going outside of the VA hospital for medical care. For me, this was not the first time I’ve been outsourced for care in the civilian sector BUT this is the first time that I’ve had difficulty with billing -and it was not just one time to where everything that proceeded would not have any issues. From the initial surgery to the follow ups on the second surgery, I have had to have multiple conversations with billing/admin with me stating the same thing over and over again. They tell me that I need to submit an insurance card, I respond that we do not receive those [as veterans getting medical care through the VA]. I explained multiple times that VA community care sent out a referral and that it is fully paid by TriWest and have even called community care, where they informed me that ALL the information needed is in the referral. Community care sends the referral again noting that this is all the information that was needed for my care. I received my first surgery at the beginning of April 2025, had my post op appts and go into my second surgery 4wks later in June 2025. At various points, I get the same push back from billing/admin with more [frustrated] follow up calls to Community Care about the pushback. After my second surgery, I receive a bill from Methodist through their MyChart program, I contacted Community care and they immediately clear up those charges.
My last appt (12Sept25) was made due to still having residual issues from the second surgery. Upon arrival at the clinic, I go through the same “we need a copy of the insurance card” routine BUT this time, they REFUSE me from attending my appt. I called community care once again to tell them what had happened, submitted a message through the MyChart system requesting a new appt (and attached the information from my referral in the message). It is now 22Sept25, and I have not received a response to set up further appts. My residual issues specifically affect my duties/tasks as a firefighter/paramedic, the time on my referral is close to expiration now and I am left to find other sources/solutions for these issues. From where I stand, it appears that Methodist does not properly educate their staff about how to properly handle patients who are fully funded by the VA system. And what really bothers me is that I know my records show that all of my bills are handled, and also what source (TriWest) handled the bill …
Tracy Prince
Oct 2024
Great people there. Help me alot ..100% recovery
samuel de leon JOB
May 2024
Great knowledge and patient care from the PT and great customer service from the front desk.
Rebecca Morrison
May 2024
Wonderful staff. So grateful for all they do and the exercises I’ve learned!
Jayme L.
Aug 2023
Absolutely avoid this place! Saw Dr. Hines back in March and he was awesome. Did an X-Ray and told me next step would be an MRI. Dr. Hines has since left and the front desk staff is making me start over as a new patient with a new doctor. When I tried to explain that this should not be necessary and that i know I need an MRI, the lady I spoke with got frustrated and told me no doctor could ever pick up from another doctor without a consult first. She went as far as to say that even my Family Medicine can't do that. When I told her my family medicine does that, she hung up on me. Called back and the lady that answered this time was dripping with attitude as soon as i asked her if she just hung up on me. I will be filing a complaint against this business and I highly recommend you search elsewhere for an ortho!
Elizabeth M.
Dec 2021
Dr. Hines was amazing. He was kind and understanding. He prayed with us before my son went into surgery! Wow. That was the icing on the cake. It felt like he was family. He truly cares about his patients not to mention the scar is straight. Well done Dr. Hines. God bless you.
Patti Simpson
Jul 2021
Dr.Berg is awesome. Everybody was super nice
Diane M Gould
Nov 2020
It was a good experience. I am back to walking. I had no complications. Everyone was helpful and professional
Mindee Le Diehl
I was outsourced by VA community care for my bilateral carpal tunnel surgeries (and for those who don’t know, all outsourced care by the VA is paid for by TriWest -this will help to understand this review). First and foremost, Dr Adams, Kendra (PA) and the rest of the surgical team were great from start to finish - 5 ⭐️s. As for the admin/billing part (Methodist Health System) -they get a sub par review. VA Community Care sends out the referral, a TriWest authorization # and the dates the referral is good for promptly after it is decided that a patient will be going outside of the VA hospital for medical care. For me, this was not the first time I’ve been outsourced for care in the civilian sector BUT this is the first time that I’ve had difficulty with billing -and it was not just one time to where everything that proceeded would not have any issues. From the initial surgery to the follow ups on the second surgery, I have had to have multiple conversations with billing/admin with me stating the same thing over and over again. They tell me that I need to submit an insurance card, I respond that we do not receive those [as veterans getting medical care through the VA]. I explained multiple times that VA community care sent out a referral and that it is fully paid by TriWest and have even called community care, where they informed me that ALL the information needed is in the referral. Community care sends the referral again noting that this is all the information that was needed for my care. I received my first surgery at the beginning of April 2025, had my post op appts and go into my second surgery 4wks later in June 2025. At various points, I get the same push back from billing/admin with more [frustrated] follow up calls to Community Care about the pushback. After my second surgery, I receive a bill from Methodist through their MyChart program, I contacted Community care and they immediately clear up those charges. My last appt (12Sept25) was made due to still having residual issues from the second surgery. Upon arrival at the clinic, I go through the same “we need a copy of the insurance card” routine BUT this time, they REFUSE me from attending my appt. I called community care once again to tell them what had happened, submitted a message through the MyChart system requesting a new appt (and attached the information from my referral in the message). It is now 22Sept25, and I have not received a response to set up further appts. My residual issues specifically affect my duties/tasks as a firefighter/paramedic, the time on my referral is close to expiration now and I am left to find other sources/solutions for these issues. From where I stand, it appears that Methodist does not properly educate their staff about how to properly handle patients who are fully funded by the VA system. And what really bothers me is that I know my records show that all of my bills are handled, and also what source (TriWest) handled the bill …
Tracy Prince
Great people there. Help me alot ..100% recovery
samuel de leon JOB
Great knowledge and patient care from the PT and great customer service from the front desk.
Rebecca Morrison
Wonderful staff. So grateful for all they do and the exercises I’ve learned!
Jayme L.
Absolutely avoid this place! Saw Dr. Hines back in March and he was awesome. Did an X-Ray and told me next step would be an MRI. Dr. Hines has since left and the front desk staff is making me start over as a new patient with a new doctor. When I tried to explain that this should not be necessary and that i know I need an MRI, the lady I spoke with got frustrated and told me no doctor could ever pick up from another doctor without a consult first. She went as far as to say that even my Family Medicine can't do that. When I told her my family medicine does that, she hung up on me. Called back and the lady that answered this time was dripping with attitude as soon as i asked her if she just hung up on me. I will be filing a complaint against this business and I highly recommend you search elsewhere for an ortho!
Elizabeth M.
Dr. Hines was amazing. He was kind and understanding. He prayed with us before my son went into surgery! Wow. That was the icing on the cake. It felt like he was family. He truly cares about his patients not to mention the scar is straight. Well done Dr. Hines. God bless you.
Patti Simpson
Dr.Berg is awesome. Everybody was super nice
Diane M Gould
It was a good experience. I am back to walking. I had no complications. Everyone was helpful and professional
Paul McGinnis
Great people Dr. Davis is the best