I truly appreciate Dr. Albortz and the level of care she provides. She is extremely knowledgeable, thorough, and always takes the time to clearly explain my eye care needs and answer questions. Her professionalism and attention to detail are the reason I continue to return to the practice.
Unfortunately, my experience outside of the exam room has been less positive, the customer service experience felt very transactional rather than welcoming. The sales associates did not appear particularly engaged or helpful during the frame selection process, and there was little effort made to provide style guidance or create a warm customer experience. A more modern,... read full review
May 2026
I enjoy going to MCKINNEY FAMILY EYECARE. The staff is friendly and Dr Patel is nice and informative. She takes the time to ask if I have any issues and she explains my situation so I can understand.
February 2026
LOVE LOVE LOVE this practice. Every time I go here I always have such an easy and stress free experience from start to finish. I’m always greeted warmly by Tori and Kaaren up from and checked in and out with ease. Then Jessica took me back and she is amazing making the process so smooth and easy and is very fun to talk to. Dr. Alborz is the best she is so informative and makes you feel very comfortable in the room and lets you take your time to make sure that everything is done correctly. Then upon leaving Tori lets you know all possible charges so you’re aware of what is to come. This office does it right and the staff is excellent and so fun. I highly reccomend... read full review
I truly appreciate Dr. Albortz and the level of care she provides. She is extremely knowledgeable, thorough, and always takes the time to clearly explain my eye care needs and answer questions. Her professionalism and attention to detail are the reason I continue to return to the practice.
Unfortunately, my experience outside of the exam room has been less positive, the customer service experience felt very transactional rather than welcoming. The sales associates did not appear particularly engaged or helpful during the frame selection process, and there was little effort made to provide style guidance or create a warm customer experience. A more modern,... read full review
I enjoy going to MCKINNEY FAMILY EYECARE. The staff is friendly and Dr Patel is nice and informative. She takes the time to ask if I have any issues and she explains my situation so I can understand.
LOVE LOVE LOVE this practice. Every time I go here I always have such an easy and stress free experience from start to finish. I’m always greeted warmly by Tori and Kaaren up from and checked in and out with ease. Then Jessica took me back and she is amazing making the process so smooth and easy and is very fun to talk to. Dr. Alborz is the best she is so informative and makes you feel very comfortable in the room and lets you take your time to make sure that everything is done correctly. Then upon leaving Tori lets you know all possible charges so you’re aware of what is to come. This office does it right and the staff is excellent and so fun. I highly reccomend... read full review