Healthcare without much care. This review is specifically about the Medical Services. It is very difficult to reach someone by phone to schedule an appointment. Even when an appointment is secured after many calls and waiting on hold for 30 mins , wait times at the clinic are often 30 minutes to an hour. After you are finally in, you wait for doctor to come and see you… The staff seem unknowledgeable, there appears to be a lack of coordination, and the overall atmosphere does not feel very student-friendly or compassionate, especially given that it is a healthcare setting.
June 2025
Not the first rude call I’ve had from the TTU Wellness Center, but definitely the most openly sarcastic. Dylan told me five times in under two minutes that he emailed me “a whiiiile ago.” It came off condescending fast.
This was the first call I got. I’m literally selling plasma to pay this fee. Most students aren’t checking email constantly over break. I work in a hospital. I get stress but I’d never talk to a patient like that, especially when you’re calling about mental health stuff??
If you work in student wellness, tone matters. Attitudes like that don’t belong in healthcare, period. Consider retraining.
May 2025
They stopped taking a lot of Insurances, and are now more expensive than the urgent care down the road. This is also not to mention the service they provide is worse than urgent care. The cost should be included in tuition.
Healthcare without much care. This review is specifically about the Medical Services. It is very difficult to reach someone by phone to schedule an appointment. Even when an appointment is secured after many calls and waiting on hold for 30 mins , wait times at the clinic are often 30 minutes to an hour. After you are finally in, you wait for doctor to come and see you… The staff seem unknowledgeable, there appears to be a lack of coordination, and the overall atmosphere does not feel very student-friendly or compassionate, especially given that it is a healthcare setting.
Not the first rude call I’ve had from the TTU Wellness Center, but definitely the most openly sarcastic. Dylan told me five times in under two minutes that he emailed me “a whiiiile ago.” It came off condescending fast.
This was the first call I got. I’m literally selling plasma to pay this fee. Most students aren’t checking email constantly over break. I work in a hospital. I get stress but I’d never talk to a patient like that, especially when you’re calling about mental health stuff??
If you work in student wellness, tone matters. Attitudes like that don’t belong in healthcare, period. Consider retraining.
They stopped taking a lot of Insurances, and are now more expensive than the urgent care down the road. This is also not to mention the service they provide is worse than urgent care. The cost should be included in tuition.