Not at all impressed with their work, other than a few people such as Koby and his team I would not recommend servpro to do anything other than immediate remediation and demo work.
Took them 3.5 months to fix my house that should have taken at most 6 weeks.
First they charged me for paint prep and as you can see from the photos they couldn't even be bothered to remove tape from the wall and just painted over it, didn't mask my fixtures and got paint on them, over spray on my window.
They dumped paint and other chemicals in my grass killing it, threw lit cigarettes in my yard for me to clean up (luckily they didn't burn my house down).
Constantly had to pick up after them inside my house because they would leave half empty drink containers on my wood furniture.
Lost my spare key that had a label on it with my home address so now I will have to replace my locks.
And at the end had the audacity to try and argue with me over the work order that they were trying to charge over $1,000 worth of work they never did. I still ended up in the end getting charged for stuff such as "move/reset" where either there was nothing to move or they didn't bother resetting it.
I got tired of dealing with these people and having to constantly ask for basic mistakes to be fixed that they should have caught before leaving and will chalk this up as a learning experience .
About SERVPRO of Southwest Lubbock
SERVPRO of Southwest Lubbock provides professional and timely services for flood restoration, water damage-related cleanup and repair, and mold mitigation. Their team is highly trained and knowledgeable, working efficiently to minimize disruption to both life and property. With expertise in property damage restoration, carpet cleaning, air duct cleaning, and bio-hazard cleanup, SERVPRO of Southwest Lubbock is dedicated to making homes and businesses "Like it never even happened." Customers appreciate their quick response, especially during emergencies like floods, and praise their staff for being friendly and helpful, particularly mentioning Mark, who is noted for his compassionate communication and proactive updates throughout the restoration process.
While some reviews highlight issues like delays in repairs and mistakes during cleanup, the team consistently strives to correct any problems, ensuring tasks are completed with care and precision. Reviewers emphasize the strong support received from the team, particularly from individuals like Ray, Luis, and Nate, who contributed positively to the experience with their hard work, patience, and attention to detail. Despite any concerns, SERVPRO of Southwest Lubbock is committed to restoring properties and providing quality service when it matters most, making customers feel supported during difficult times.
Reviews
Quick, efficient, affordable, and most of all excellent customer service skills!
Had the Serve Pro Crew out to clean the air ducts in my house . They did an amazing job. Everyone super friendly , they kept everything clean and tidy . Would definitely recommend Serve Pro
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
- no online estimates
- accepts credit cards
Location
7477 County Rd 7000, Lubbock, TX 79407
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