About INFINITI of Lubbock Service
INFINITI of Lubbock Service, located near Amarillo and Odessa in Texas, is a top choice for INFINITI owners due to their state-of-the-art diagnostic tools, Genuine INFINITI parts, and factory-trained technicians. One customer experienced an issue when a wheel came off after a tire rotation, causing damage to the rim, tire, and SUV. The dealership's customer service team, including Patrick Hayes and Erica Mendez, were praised for their quick and empathetic response. They took immediate action to assess and address the damage, and even provided a loaner car for the customer's convenience. The dealership covered the cost of repairs and demonstrated a strong commitment to customer satisfaction. Erica Mendez was specifically commended for her excellent customer service and follow-through. This situation turned a potentially negative experience into a positive one, showcasing INFINITI of Lubbock Service's dedication to their customers. Overall, the dealership is highly recommended for its efficient processes, welcoming staff, and high-quality service.
Excellent service offered by Erica Mendez
I have been in Lubbock for medical reasons with my mother, and I needed my Infiniti serviced. I have never used Lubbock Infiniti Service prior to this visit. They were courteous and helpful. I was able to get my car in and out in about an hour. The dealership is very clean and welcoming. I have spoke to Abraham H (Sales) regarding the possibility of a new Infiniti. He has always been very courteous and very helpful with my multitude of questions. I would highly recommend this dealership (service and/or sales)
The service and communication were excellent! Erica Mendez was really invested in ensuring that we were kept informed and accommodated.