Grace Walk-In Clinic

Feb 2024

I was at this location this morning for labs. As much as I hate it my Endocrinologist has moved to this location. I went in at 11am my labs usually consist of bloodwork and urine samples due to being monitored and having diabetes insipidus. If I even continue to see this doctor I can assure you I’ll NEVER have labwork done in this location ever again. My experience checking in at the lab. All the ladies had their chairs turned towards the center of the round little receptionist area so they could face each other laughing and talking with each other walking around eating food off of paper plates I felt like I was interrupting a party. The young girl that checked me in...read full review

Dec 2023

I went for a simple check up for flu/strep. The first part of process was guessing which test I would want to take (not doctor recommended). Second, the doctor was amazing and very friendly but the staff seemed not to be trained and confused about how to take temps, blood pressure, etc. Lastly, my prescription was sent to a pharmacy that was closed. Any clinic I’ve been to in Lubbock is informed, give great advice, and even make sure I get my prescriptions in time. I called to get my medicine switched over and the operator lied and told me the clinic was closed and that I must be at fault for inadequate care not the doctors or nurses I paid to get help from. Mind you,...read full review

Nov 2023

Terrible customer service. Always get the runaround. Difficult to talk to someone over the phone. Phone calls not returned. Staff doesn’t really know what they are doing. They don’t communicate with each other. Zero compassion as it relates to patient care. It’s all about the money. Worst thing to happen since the hostile takeover by Providence. Zero integrity. I thought compassion and integrity was a value Covenant/Providence held dear, but I guess that all goes out the window when money is involved. Don’t use Grace Clinic. Run far away from them