I have been bringing Chanel for many years to doggie camp. The staff is very attentive to Chanel.and all the other doggies. They love all the pets there. Chanel is always happy going to camp and when picking her up!! I am blessed to have a place as such for her to come to.( a second home) I highly recommend anyone that needs a place for doggie camp or boarding. This store in Lewisville is amazing with all the managers, staff they make sure they give the best to all pet owners for their pets.
Tab R.
Apr 2024
Possible fraud to get your money! Stay away from ordering online. I did a same day order for an item they said was in stock, an hour later, after they took my money they canceled my order without giving a reason. Of course they didn't offer to find the item for me and I won't see my money back until 5-7 business days. So this is the scam. They lie and pull your money and may or may not reimburse you depending on their policy their customer service call center doesn't not understand. I'll never buy anything from this place again and will report them for the possible fraud they commit.
Jay A.
Mar 2024
I take my Chloe girl to the Pets Hotel for doggy daycare. She gets so excited to see everyone & her canine friends! The staff love her & get just as excited to see her and she always has so much fun. I was nervous at first but definitely recommend bringing your baby here!
Huan N.
Mar 2024
do not recommend for dog grooming; way over price and terrible job. you can do much better finding other groomers.
Oneida M.
Nov 2023
In case anyone is looking for an updated review of the grooming department they are still horrible. Booked my dog for an express appointment the weekend before Thanksgiving one month in advance. Received phone call 6 days before the appointment stating they would not be honoring the appointment time and demanding a reschedule. The employee claimed it's PetSmart policy they will not see ANY express appointments on weekends. I was offered an appointment time the day before Thanksgiving and I took it. Today I called to confirm my appointment since I had not received any confirmation from them and according to the employee on the phone my appointment was actually a week ago but they were willing to schedule me next week on a weekend after they had told me that per policy they would not see my dog on a weekend. The employee on the phone was completely disrespectful and unapologetic I don't recommend this location at all. The Alliance Town Center location was able to help me get an express appointment on a weekend with no issues whatsoever and that employee was incredibly helpful and kind.
Scott N.
Nov 2023
Very disrespectful staff toward my dog and myself. Think twice before taking your furbaby to this specific location. We will not be coming to this location again. It's not worth the time or energy.
Ale R.
Jul 2023
This is quite literally the worst experience I've ever had. My dog Zeus was scheduled an appt at 12pm. I got a call at 12:30 saying he was ready. When I came in they realized they called the wrong "Zeus" owner and laughed it off. At 1:45 I got a text once again saying he was ready. I came in and once again it was a mistake. They then sent ANOTHER text at 3:45 saying he was ready. Once again he was not. All of these times I came in, he was never once on the table getting groomed. This most likely means he was stuck in a cage, without bathroom breaks, for 4 hours total. Finally, at 5 pm, Zeus was ready. I went to pick him up and they told me they would give me the nail grinding and teeth brushing for free for the inconvenience of coming in multiple times. I kindly accepted and left, honestly pleased that at least they admitted to their mistakes. Little did I know they had cut my baby's claw so short they drew blood and he now walks with a slight limp. He also looked terrified leaving. How am I ever supposed to get him groomed again now that he's literally traumatized from the experience?? I've never left a review but I'm in awe at the audacity this establishment has to even call themselves groomers.
Denise Haley
Jul 2023
Couldn't have asked for better staffMy dog was well cared for
Kevin H.
Apr 2023
I bring my dog here for daycare every now and then, and he really seems to love it, and the people who work here genuinely seem to like him as well. The workers at the pet hotel and daycare truly seem to like their jobs, and most importantly, they truly seem to love the dogs as well. And my dog Bentley LOVES these people! Any pet parent knows that trusting the people who look after your animals is more important than anything, and I am thankful for the peace of mind I have when I bring my dog here.
Cheryl M.
Sep 2022
I am disappointed and mad at the haircut my mini Schnauzer received on Friday. it cost me $80 and when my husband brought her home I wanted to cry. it was uneven everywhere! on the underside of her beard there was a bunch of hair at least 1/2 inch longer hanging down- how can you miss that?? Hair was sticking out from the rest all over! one eyebrow was longer than the other! Her leg hairs were shaved off sticking out all over! and to top it off-when my husband put her on our cutting table to "fix" her she was terrified! She had been thru some kind of trauma! I realize there are a lot of people that work there and I might have gotten the wrong one but be careful who you pick if you go there!
Kelley C.
I have been bringing Chanel for many years to doggie camp. The staff is very attentive to Chanel.and all the other doggies. They love all the pets there. Chanel is always happy going to camp and when picking her up!! I am blessed to have a place as such for her to come to.( a second home) I highly recommend anyone that needs a place for doggie camp or boarding. This store in Lewisville is amazing with all the managers, staff they make sure they give the best to all pet owners for their pets.
Tab R.
Possible fraud to get your money! Stay away from ordering online. I did a same day order for an item they said was in stock, an hour later, after they took my money they canceled my order without giving a reason. Of course they didn't offer to find the item for me and I won't see my money back until 5-7 business days. So this is the scam. They lie and pull your money and may or may not reimburse you depending on their policy their customer service call center doesn't not understand. I'll never buy anything from this place again and will report them for the possible fraud they commit.
Jay A.
I take my Chloe girl to the Pets Hotel for doggy daycare. She gets so excited to see everyone & her canine friends! The staff love her & get just as excited to see her and she always has so much fun. I was nervous at first but definitely recommend bringing your baby here!
Huan N.
do not recommend for dog grooming; way over price and terrible job. you can do much better finding other groomers.
Oneida M.
In case anyone is looking for an updated review of the grooming department they are still horrible. Booked my dog for an express appointment the weekend before Thanksgiving one month in advance. Received phone call 6 days before the appointment stating they would not be honoring the appointment time and demanding a reschedule. The employee claimed it's PetSmart policy they will not see ANY express appointments on weekends. I was offered an appointment time the day before Thanksgiving and I took it. Today I called to confirm my appointment since I had not received any confirmation from them and according to the employee on the phone my appointment was actually a week ago but they were willing to schedule me next week on a weekend after they had told me that per policy they would not see my dog on a weekend. The employee on the phone was completely disrespectful and unapologetic I don't recommend this location at all. The Alliance Town Center location was able to help me get an express appointment on a weekend with no issues whatsoever and that employee was incredibly helpful and kind.
Scott N.
Very disrespectful staff toward my dog and myself. Think twice before taking your furbaby to this specific location. We will not be coming to this location again. It's not worth the time or energy.
Ale R.
This is quite literally the worst experience I've ever had. My dog Zeus was scheduled an appt at 12pm. I got a call at 12:30 saying he was ready. When I came in they realized they called the wrong "Zeus" owner and laughed it off. At 1:45 I got a text once again saying he was ready. I came in and once again it was a mistake. They then sent ANOTHER text at 3:45 saying he was ready. Once again he was not. All of these times I came in, he was never once on the table getting groomed. This most likely means he was stuck in a cage, without bathroom breaks, for 4 hours total. Finally, at 5 pm, Zeus was ready. I went to pick him up and they told me they would give me the nail grinding and teeth brushing for free for the inconvenience of coming in multiple times. I kindly accepted and left, honestly pleased that at least they admitted to their mistakes. Little did I know they had cut my baby's claw so short they drew blood and he now walks with a slight limp. He also looked terrified leaving. How am I ever supposed to get him groomed again now that he's literally traumatized from the experience?? I've never left a review but I'm in awe at the audacity this establishment has to even call themselves groomers.
Denise Haley
Couldn't have asked for better staffMy dog was well cared for
Kevin H.
I bring my dog here for daycare every now and then, and he really seems to love it, and the people who work here genuinely seem to like him as well. The workers at the pet hotel and daycare truly seem to like their jobs, and most importantly, they truly seem to love the dogs as well. And my dog Bentley LOVES these people! Any pet parent knows that trusting the people who look after your animals is more important than anything, and I am thankful for the peace of mind I have when I bring my dog here.
Cheryl M.
I am disappointed and mad at the haircut my mini Schnauzer received on Friday. it cost me $80 and when my husband brought her home I wanted to cry. it was uneven everywhere! on the underside of her beard there was a bunch of hair at least 1/2 inch longer hanging down- how can you miss that?? Hair was sticking out from the rest all over! one eyebrow was longer than the other! Her leg hairs were shaved off sticking out all over! and to top it off-when my husband put her on our cutting table to "fix" her she was terrified! She had been thru some kind of trauma! I realize there are a lot of people that work there and I might have gotten the wrong one but be careful who you pick if you go there!