Katchakid, located in Lewisville, Texas, has been providing pool safety equipment for over 50 years. They offer pool nets, fences, and covers, and are known for their professionalism and high-quality products. Customers have praised the staff for their expertise and helpfulness. Jaime did a great job installing the pool net and made sure the customer knew how to put on and take off the net confidently. He even suggested taking a video to help with future use. The installer was friendly, thorough, and explained how to operate, install, and remove the net clearly. The customer appreciates the appearance of the safety net and feels their children are now safe. Vivian was efficient with scheduling, and Colton, the installer, worked with attention to detail and was very patient during training. He also returned after an initial issue with a loose coping was resolved, showing a great attitude. Overall, the team at Katchakid is highly praised, and customers recommend them for their excellent service and quality products, specifically requesting Colton for installations.
All my communications (talk, text, email) with Katchakid (Kyeema) were very positive and helpful. Santos came out when promised with everything he needed to fab our cover. Fits perfectly.....and at a fraction of the cost our pool company wanted to charge for their version of a custom cover.
We have an older pool that doesn’t lend itself well to a fence, and when we found katch-a-kid we were so glad to see the net alternative! The process was so incredibly seamless from start to finish. The response time from inquiry was fast and friendly, and a very reasonable lead time for install. Jamie was on-time, efficient and did a great demo and walk-through that made us confident in using the product. Excellent customer service! Highly recommend for pool safety!
#1 for communication. We are very pleased with all of the work done and the technicians that did the work. The fitment is spot on and seems to be easily installed and removed. We are looking forward to using our cover for many years to come.
890 N Mill St #108, Lewisville, TX 75057
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