Excellent technician & services! Polite, knowledgeable, very professional & we are very satisfied with the technician's services to our stove. Outstanding! Thank you!
February 2022
# I. Get live operators on the phones. Impudent computers do not set the stage for a pleasing interaction.The repairman who came to the house was very pleasant, did his work in a very competent fashion. He did a two-man job , exhibiting knowledge well above the average worker. This man should be promoted to a place of supervision & management decision making. Sears could certainly regain some of their lost luster by promoting men such as this to upper level management positions.
March 2021
Customer support was great over the phone and Oscar, the repairman, was really professional and very thorough when checking what was wrong with our washer and explained to me what he was doing and what it needed. When he told me I had a faulty sensor he ordered it and explained he would have it ready asap. Was really grateful that the part got here before the week was done. He called and came over immediately to fix it. Super happy that they were able to fix my washer especially since I had a ton of laundry that I had to do before it stopped working.Service: Washing machine repair
Excellent technician & services!
Polite, knowledgeable, very professional & we are very satisfied with the technician's services to our stove. Outstanding! Thank you!
# I. Get live operators on the phones. Impudent computers do not set the stage for a pleasing interaction.The repairman who came to the house was very pleasant, did his work in a very competent fashion. He did a two-man job , exhibiting knowledge well above the average worker. This man should be promoted to a place of supervision & management decision making. Sears could certainly regain some of their lost luster by promoting men such as this to upper level management positions.
Customer support was great over the phone and Oscar, the repairman, was really professional and very thorough when checking what was wrong with our washer and explained to me what he was doing and what it needed. When he told me I had a faulty sensor he ordered it and explained he would have it ready asap. Was really grateful that the part got here before the week was done. He called and came over immediately to fix it. Super happy that they were able to fix my washer especially since I had a ton of laundry that I had to do before it stopped working.Service: Washing machine repair