KNN NAILS & SPA
“First time trying this salon & it was a good experience but could have been better.
Pros:
- Staff was friendly
- Gel manicure came out good
- Affordable ($51 for removal & gel mani)
Room for improvement:
- No drink was offered, when I asked if they had a drink menu they pointed to a mini fridge behind the front desk with soda & water & automatically brought me water. My last salon in Austin offers mimosas, margaritas, vietnamese iced coffee, fun mocktails, etc. and it makes a big difference!
- My technicians did not have patience with soaking off my builder gel & kept removing the foils to check if my nails were ready which made it take longer & caused them to file & drill the product off, made my natural nails super weak & thin to the point where my nail broke & we had to cut them all super short.
- The technician didn’t make conversation with me and instead all the technicians speak to each other the entire time.
- You could barely hear any music playing and the tvs were playing cooking and home renovation shows on mute the entire time.
I didn’t have a bad experience, but if they make some of these changes, they will have a lot more happy clients! :)”
