Budget Optical

May 2022

I am very disappointed in this business. An employee, James (picture attached) denied me my child's medical records last week and said it was a HIPPA violation. He said he could not give me an expired prescription and I understood that, so I requested her full and complete medical records. He told me I could not have them. Sadly, the doctor of this establishment sat in the back room (where the initial exams are done before patients see him) and watched as I was lied to about HIPPA laws and my rights. I let James know I would return once I'd done my own research concerning this issue because I didn't know much about it. I returned today May 23, 2022. I have the policy as it is stated on their own website (attached) I also have done further research concerning HIPPA laws and optometry laws (attached) and he certainly violated my rights as a mother to have my child's Medical records. James argued and even made faces at me. I did record but I did not record any ones face because they would not have spoken to me if I did. It is my right to record nevertheless because Texas is a one-party consent state it is legal for me to record a conversation that I am taking part in. Once again the Doctor sat in a back room and listen to this all unfold. The doctor did finally instruct them to give me the records after I was spoken to in this disgusting way. James pursued me when I left to get in my car demanding that I delete my recording. He took a picture of my license plate and he said he was calling the police on me. I was there alone without my husband so him following me to my car was scary. I was able to record myself telling him that if he approached me I would call the police. I got in my car and closed and locked the doors. I waited for a while because he said the police were coming but they never came so I went home. I left there feeling, scared, belittled, degraded, and devalued by James and the doctor because he didn't stand up for me while his employee harassed me. I'm not sure why I was treated this way but I was made to feel dehumanized during the time I was there. Although I have to use Medicaid for my daughter, I paid out of pocket last year when she got her glasses so she could have a nice pair and I had my own appointment and paid out of pocket for the appointment and the glasses. I am a paying customer too, and I wish I was treated better. It seems as though James is used to intimidate fragile customers. Video is posted in the comments

Feb 2022

Budget optical staff is always friendly and offers great service. I was checked in and evaluated within 30-minutes. Dr.Deapen is always my 1st choice in eye care checkups and optical needs.

Jul 2021

I was seeing a black dot and spiderwebs. I called on the weekend and left a message. I was called as soon as they opened and was seen that day. Thank you for making my eye health a priority!