About 5 Star Floors
Five Star Floors, located in the greater Houston area, is known for providing exceptional customer service and a wide selection of flooring and countertop options. The business prides itself on making lasting impressions rather than just sales, as shown by a significant amount of repeat and referral customers. With over 50 brands available, clients can explore a vast array of choices to fit their design and budget needs. Customers have highlighted the helpfulness of staff members, especially Tom and Susan, who guide them through the selection process, making it easy and efficient. One satisfied customer remodeled their home with wood floors, finding the installation thorough and transformative. Another client praised Five Star Floors for their excellent installation of wood floors and stair treads in their home, noting that Tom and Susan worked with them every step of the way to achieve the exact look they wanted. While undertaking larger projects, such as replacing flooring and remodeling bathrooms, clients have appreciated the professionalism and clear communication from the team. They found the process straightforward, with no unexpected surprises, and that the workers did an excellent job within the specified time. However, it is advised to prepare for some disruption during installations, especially when removing old flooring. Overall, Five Star Floors consistently receives high ratings for its service, selection, and quality of work, making it a trusted choice for flooring and remodeling needs in the area.
They were such a pleasure to work with. They remove 900 sq. ft. of old tile and replace it with new beautiful tile. They also added stacked stone around the fireplace which was a perfect upgrade. Then they replace the old carpet on our stairs with beautiful wood. Additionally the work crew was fantastic! We couldn't be more please with the result.
We purchased new flooring to replace all the carpet in our entire home. The experience was great! From the beginning of selecting the right floor for us, to keeping us informed on scheduling, to the install process—everything was top notch. A great deal with great service and installation, what more could you ask for?
Tom and Susan were great to work with. It took me almost a month to decide on what floors I wanted and they were helpful and patient. The installers arrived timely and communicated well. They cleaned up and even mopped our floors before leaving. Great experience.