Would give Zero stars if I could. I have text (always left on read), called (always told I’ll be called back) and even set appointments (still hit a dead wall with no issues solved). Been in military for 4 years and needed to file my taxes. Out of those 4 only 2 were completed. IRS had to fix numbers cause they were completely wrong. Had to set multiple appointments while leaving base and coming into office which was really inconvenient. Being told different things from staff is also frustrating especially with them knowing my occupation. I was also given someone else information and all of their sensitive info was on that paper including their families SSN. That alone… read full review
Crooks!! Used my 7 year old as head of household switched her social and stated they handed her a tax loan check. I told them don't move forward with the return they still Submitted different returns+ amended returned signed it and a refund is being sent after getting a tax advocate. She confused the entire irs system and my paper return was disregarded. They locked the office while inside won't pick up the phone. Dirty southside theives!
IRS called me because they are investigating them. Do not go unless you’re only going for the fraudulent taxes to be done. If you have legit income, go elsewhere!! They stole over $2k from me last year. Different signatures on the return received by IRS. Different income amount than I reported. Different TIN on my final return as well. IRS recouped my money after fraud was proven. Went to them for years, very disappointed in Joys and Dru.
Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 6PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 8PM
Sunday Closed
7012 Scott Street, Houston, TX 77021
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