About Brookside Funeral Home-Cypress Creek
Brookside Funeral Home-Cypress Creek has been serving the Northwest Houston/Cy-Fair area since 1997. This modern and well-appointed funeral home offers a welcoming atmosphere, featuring a chapel with natural light and a hospitality lounge for catered gatherings. The staff is described as easy to work with, sympathetic, respectful, and compassionate. Funeral services are held in a clean and organized environment, with amenities such as water and tissue boxes available. The business also provides memorial services, which received praise for their perfect execution, including the chapel, music, and flower arrangements. Customers have noted how kind and caring the staff is during difficult times. The process is handled with professionalism, and staff members like Denise and April take the time to answer questions and accommodate changes, ensuring a smooth and supportive experience for families. Overall, Brookside Funeral Home-Cypress Creek continues to provide a comforting atmosphere for those in need. Many reviews highlight the professionalism and kindness of the staff, with some mentioning how the staff handles funeral services with great care and attention to detail. The location is also appreciated for being very clean and offering a one-stop shop experience. The helpfulness of staff like Jeff, who is described as professional and knowledgeable, is also noted. The staff’s compassion and professionalism make this funeral home a trusted choice for families during their difficult times.
Jeffrey Burke made time to truly speak with us and discover who we are. He was genuine and means every word he speaks. He and the rest of the staff at Brookside always made sure to answer any questions we had to help us through this process. He was fair, efficient, truly caring, no pressure selling things we didn’t want or need. We feel like he is family now. This staff at this funeral home truly understands what customer service is and goes above and beyond to ensure the family is taken care of. This is unlike any other funeral home I’ve seen in the Houston area. From the planning to the legacy project, not a detail was left out. I’m very impressed. These folks have perfected their profession.