Campbell Appliance Heating and Air Inc

Jan 2023

I left a very positive review thinking this company was serious and solve my AC issue, 2 days after they fixed it it broke down again. After I contacted the only answer was that they will charge me for a new visit and no there was no guarantee on the repair. Truth is the only thing they did was cleaning the outside unit using my host and water and not replacing a single spare part. I did pay big bucks for the repair, at this point I really regret to have contacted such an unprofessional company.Services: HVAC system maintenance

Sep 2020

I have never felt more offended and undervalued as a customer. They are too busy and have significant scheduling problems. They set my appt for Monday 8/24, no show and no call. I called them Tuesday to ask what happened and was told by Kelsy "they are very busy right now and did not have time for my appt". She told me someone would be out Wednesday the 26th - expect a call that morning to advise time. No call received Wednesday morning, so I called them - only to be told they were too busy to see me and I had to wait another week. I reminded her that I already waited over a week for the first appt that they stood me up on - no apology, no show of concern, did not matter. So I called other Campbell's locations - eventually spoke to a Tess, who was VERY Indigent and unmoved by the fact that the company stood me up twice that week and that this experience was the same as when they installed my new unit. She made me feel like it was MY ISSUE that they were too busy to keep their commitments, and I was being unreasonable when I asked her for a new appointment date!! Said I had to wait until next week until they would set my appt. Promised to call me on MONDAY 8/31 - of course no call. Again - no apology, or even concern for my time. Just left me with a feeling "That They Were Doing Me a Favor in Taking My Call" DO NOT WASTE YOUR TIME WORKING WITH THESE PEOPLE - THEY TRULY HAVE NO ABILITY TO KEEP THEIR COMMITMENTS, AND NO RESPECT FOR THE CUSTOMERS TIME.

Aug 2020

So disappointed with this company. They charged almost $400 to change a $15 (dryer rollers)part. Took about an hour of labor. Called on Monday to ask for itemized bill. Said they would ask technician. Never heard back from them. Called on Wednesday to inquire again and they said that they have set prices and do not use the parts and labor rate. WTF. On top of that they cancelled the first appointment I made then it took two weeks to get them to come back out with part. They were then an hour late for their 2-4pm window. I had to call the company to see if they were still coming. I WILL NEVER USE THEM AGAIN! To bad for them because we were getting ready to remodel one of our houses and redo plumbing in house with all new appliances. Oh well.