About uBreakiFix by Asurion
Reviews for uBreakiFix by Asurion
Write a reviewHours
Monday: 10AM - 7PM
Tuesday: 10AM - 7PM
Wednesday: 10AM - 7PM
Thursday: 10AM - 7PM
Friday: 10AM - 7PM
Saturday: 10AM - 7PM
Sunday: 12 - 5PM
Tips
accepts credit cards
uBreakiFix by Asurion in Frisco, TX, specializes in repairing various electronics, including cell phones, screens, game consoles, tablets, and computers. Their in-store repairs are usually completed within an hour. Customers appreciate the quick and easy process, as well as the high-quality service and lower prices compared to other places. The staff is knowledgeable and friendly, taking the time to explain things thoroughly. They are proactive and go above and beyond to ensure customer satisfaction, sometimes even fixing additional issues without being asked. Customers have praised the staff's kindness, promptness, and the helpful tips they provide. Overall, uBreakiFix by Asurion offers a great experience, making them a reliable choice for electronics repair.
Big kudos to Alex. My broken Note 10+ didn't have the necessary parts to repair it locally. He was super helpful answering all my (many) questions about the right approach to filing the claim, receiving a replacement phone, and ensuring a local uBreakiFix store at my travel destination could help me with the transfer. He connected me with Asurion and made sure I stepped through the process in the most advantageous way(s). A busted phone is not the end of the world, but Alex's bedside manner made it so much easier to navigate.
Alle and Hunter are absolutely killing it. They handle their business with professionalism, stay calm and collected even with a few out-of-line customers, and deliver top-tier customer service without missing a beat. In the short time I observed them, their leadership, optimism, and consistency were off the chart. Straight pros who set the standard.
My father's cell phone was having issues connecting to the cord to charge so I brought it to ubreakifix Frisco and explained the challenge to Jack. He was very polite and explained it might be just some debris that was in the way of a full connection. He took it and cleaned it. Within under 3 minutes, he returned it to me. Jack tested the connection in front of me, which was working just fine. He was so kind and did not even charge me for this simple but necessary fix. Thank you Jack!