About Hill Country Veterinary Clinic
Hill Country Veterinary Clinic is a kind and thoughtful practice that goes above and beyond to help pets and the community. Their dedicated staff, including compassionate veterinarians like Dr. Amy Pilmer, provide exceptional care, even on holidays. The team is known for being very loving and caring toward animals and maintaining a professional atmosphere. They diagnose and treat pets with care, listening to pet owners and taking the time to understand the root cause of issues. The clinic features separate areas for dogs and cats, ensuring a comfortable environment for all pets. They also support local spay and neuter programs and wildlife care. Although there have been occasional scheduling issues, the clinic values customer feedback and strives to address concerns promptly, as demonstrated by Dr. Pilmer's follow-up after an initial visit.
I brought my dog Petey in because he had Jaundice and the vets did such an amazing job taking care of him for several days to make sure that he would get better. Thank you so much for helping my sweet boy!!!
So thankful for Dr. Amy Pilmer. She was able to see our baby immediately after our normal vet wouldn’t return our calls. She was eager to help and took such great care of our baby. Safe to say, our dogs have a new Vet now!
My first visit to this vet actually did not go well. They asked me to come in at 1:30, and when I arrived, which was after their lunch break, there were 2 other customers waiting. After waiting 30 minutes I asked if I was close to being next, and the lady behind the counter said they had booked 3 appointments at 1:30, one of which was an emergency, but they only have 2 treatment rooms. I felt like if they had overbooked due to an emergency someone should have come out and told me I would be waiting a while, instead of me sitting there 30 minutes before having to ASK how much longer it would be. I ended up leaving without seeing the vet. But then Dr. Pilmer called me later that day and apologized, and said if I had time to come back she would get me right in. This was obviously a very pleasant surprise, and not something I've ever experienced before. I ended up going back and had a very good experience. I will very likely go back now because of Dr. Pilmer's concern and follow-up after my initial experience.