Branch Health Clinic Fort Worth

Have to wait 3 months for an appointment.

Absolutely unreal to do anything over the phone. Yet you go in in-person and dont see people busy enough to not answer a phone. You never get a human at the pharmacy. So when mhs doesnt have the option to select a full for your meds, no one answers at the clinic, the only thing left is to go in person. 40min round trip to do stuff I should be able to partially do over a phone or online.

I am flabbergasted at the user experience for online / phome services for military medical care.

Understaffed. Soonest appointment is 4 weeks or more out, even for ER follow ups that require a referral to speciality care. Can’t even see a PCM within a month, to write a referral to a civilian provider (who will also be scheduled months out), must see the PCM in person for the referral.