About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive collections. The store provides a wide range of services, such as hair, skin, makeup, and brow treatments, with the option to book appointments online or walk-in. Customers have noted that while some testers may not always be perfectly clean, the store maintains a generally clean environment. Many customers have praised the store's staff, especially employees like Paco, who is described as knowledgeable, welcoming, and helpful in guiding customers through the store's offerings and promotions. Additionally, Selena is recognized for her patience and kindness, especially when giving a toddler her first haircut, taking the time to explain each step thoroughly. The staff's friendly attitude and attentive service make the shopping experience enjoyable, even during busy times.
Great customer service without being pushy. Needed to find a sent for a replacement seeing as it was discontinued and the ladies were so helpful and helped me find something without complain and making me feel like they actually cared for me to leave happy.
Went into ulta to exchange my foundation since it was re-formulated. Kayla was amazing! She helped me find the perfect shade! Her personality was so friendly and inviting! She provided the customer service I've had in a while! Thank you Kayla!
After struggling to find the right foundation shade online, I finally decided to stop by the store. It was packed, and honestly, I felt a little embarrassed to ask for help. But Kahlani approached me with such kindness and genuine willingness to assist that I immediately felt comfortable.
She took her time helping me find the perfect foundation match and was incredibly pleasant throughout the entire interaction. Her customer service was exceptional — attentive, patient, and truly focused on making sure I left happy.
I’m extremely grateful for her help. Thank you, Kahlani, for going above and beyond. Employees like her are exactly who Ulta should have...read full review