Husband and Wife, Jonathan and Melissa are outstanding owners and operators of True Cost Pool Supply in El Paso. It is a family owned business. Manager, Libby is knowledgeable, helpful and outstanding! They are the epidemy of effective customer service with a smile. Combined, they make owning a pool less stressful.They are a treasure for El Paso! Support them! John and Jamie
March 2026
Jonathan, Libby, and Melissa are all great! Wonderful customer service, very knowledgeable, professional, and friendly. They are always honest with me and will always give me the best price they can … great to work with, I highly recommend True Cost for all your pool needs.
September 2025
I am writing to express my sincerest gratitude and commend the outstanding service I received from your General Manager, Libby McKennon, at True Cost Pool Supplies.
Libby went above and beyond her duties to help me resolve a complicated warranty issue, and her exceptional effort deserves to be recognized.
I was attempting to get a pool robotic manufacturer to honor the warranty on a defective unit. Despite my repeated attempts, the manufacturer was unresponsive and unwilling to replace or fix the product.
I turned to Libby, and she took on the challenge. Libby's professionalism and persistence throughout the... read full review
Husband and Wife, Jonathan and Melissa are outstanding owners and operators of True Cost Pool Supply in El Paso. It is a family owned business. Manager, Libby is knowledgeable, helpful and outstanding! They are the epidemy of effective customer service with a smile. Combined, they make owning a pool less stressful.They are a treasure for El Paso! Support them!
John and Jamie
Jonathan, Libby, and Melissa are all great! Wonderful customer service, very knowledgeable, professional, and friendly. They are always honest with me and will always give me the best price they can … great to work with, I highly recommend True Cost for all your pool needs.
I am writing to express my sincerest gratitude and commend the outstanding service I received from your General Manager, Libby McKennon, at True Cost Pool Supplies.
Libby went above and beyond her duties to help me resolve a complicated warranty issue, and her exceptional effort deserves to be recognized.
I was attempting to get a pool robotic manufacturer to honor the warranty on a defective unit. Despite my repeated attempts, the manufacturer was unresponsive and unwilling to replace or fix the product.
I turned to Libby, and she took on the challenge. Libby's professionalism and persistence throughout the... read full review