Very professional, the flow of patients Very well organized. My Doctor, took the time to explain everything and give me possible solutions.
Sharon McNair
Jan 2026
I am a veteran and the Veterans Administration referred me to Southwest Eye Institute. I thought it was just busy the 1st time I had my appointment, but this is their routine. If you make an appointment be prepared to wait for hours!
This last visit after both eye procedures were completed and which should be one of my last follow-up appointments I checked in at 9:20 am I got called back at 10:00 am only to be told by the young lady that I was going to be getting my eyes dilated and I would need someone to drive my home! Why wasn’t I told when I made my appointment in December or days before that I would need somebody to drive me home! Appointment and my time wasted!
I did get rescheduled for my appointment for next week with the same doctor, I had been seeing since I got my first appointment After I requested to see the manager. The scheduling receptionist had previously said it was going to be 6 months before I could get another appointment.
They will eventually call you back to check your eyes and the young lady that calls you back is Not friendly or has any customer service skills. Then you will be placed in another waiting room in the middle of the building to wait another hour. The last time I had my appointment, I witnessed this man go off in the second waiting room because he was waiting so long, now I truly understand why.
The young lady that tells you about the procedures and surgery is very rude and again, no customer service skills.
Dr. R. Oakey is very patient and was very personal once you get to see him.
The best part about this establishment is Vista Surgery! If you can make it this far you will not be disappointed. The procedures are done quickly, the nurses and doctors are outstanding, plus they are all very caring and make you feel comfortable before and after your surgery.
John Guerrero
Jan 2026
Friendly staff. Know what they are doing. Great doctors, overall a good and professional organization.
Alan Simpson
Jan 2026
I visited the Southwest Eye Institute on Common Dr. in East El Paso on January 15, 2026. On the positive side, Dr. Jennell Jackson is an amazing physician and has been treating me for about six months. The waiting room (and the second waiting room located in a side hallway) was somewhat dark and dreary, as if some lights were out. The public restrooms in the lobby were criss-crossed with clear packing tape barring entry for some reason. The COVID-era plexiglass shields still hang between the patient checking in and the staff, making communication difficult.
Rosa Carpenter
Jan 2026
I have never had any problems with Southwest Eye Institute I am satisfied with the Doctors I see…
B. W. Smith
Jan 2026
It's a big facility and you are moved from one room to another, but it is very efficiently run, the staff is friendly and know what they are doing. I especially want to commend Dr. Javier De La Torre for his professionalism, knowledge, and ability to describe the medical information to the patient. I also found Vanesa Soto very professional and friendly in the final step with surgery counseling. I feel confident to have my cataract surgery performed at this facility.
Belinda Munoz
Jan 2026
Everyone I came in contact with was very nice and professional.
JURASSIC TYRANT KING
Jan 2026
My grandmother got cataract surgery here and she's doing excellent several years later.
Quick question do you take patients with no insurance by any chance?
David R Brown
Jan 2026
Procedure: Combined Cataract and glaucoma surgery. As s new patient to Southwest Eye Institute, having transferred from a very long-term affiliation with another physician upon his retirement, I did not know what to expect from SEI. However, my concerns were immediately put to rest upon my initial arrival at El Paso West, then at El Paso East and the Surgical Center next door. The friendliness, knowledge, individualization, and overall care which I encountered at each office was incomparable! Every tiny procedure was explained to me in detail before it occurred! The advanced technology for various measurements and treatments was very impressive, also, but it would mean little without the SEI Staff's ability to use it all, effectively. The genuinely joyful atmosphere among the physicians, nurses, nurse assistants, technicians, and clerical staff was the palpable. All this plus the utter cleanliness of the facility afforded me full confidence that I had chosen the right facility! To Dr. De la Torre, Dr. Cole (sp?), and everyone at Southwest Eye Institute, I offer my deepest gratitude! [P.S. I don't know how they manage to keep on schedule with a plethora of patients, yet without rushing through a single case, but they do! When they place a patient on the calendar for any given date and time, that is when it occurs! Very refreshing!]
Rafael Saavedra
Knowledgeable and attentive staff. Thanks 😊
Angel Velarde
Very professional, the flow of patients Very well organized.
My Doctor, took the time to explain everything and give me possible solutions.
Sharon McNair
I am a veteran and the Veterans Administration referred me to Southwest Eye Institute. I thought it was just busy the 1st time I had my appointment, but this is their routine. If you make an appointment be prepared to wait for hours!
This last visit after both eye procedures were completed and which should be one of my last follow-up appointments I checked in at 9:20 am I got called back at 10:00 am only to be told by the young lady that I was going to be getting my eyes dilated and I would need someone to drive my home! Why wasn’t I told when I made my appointment in December or days before that I would need somebody to drive me home! Appointment and my time wasted!
I did get rescheduled for my appointment for next week with the same doctor, I had been seeing since I got my first appointment After I requested to see the manager. The scheduling receptionist had previously said it was going to be 6 months before I could get another appointment.
They will eventually call you back to check your eyes and the young lady that calls you back is Not friendly or has any customer service skills. Then you will be placed in another waiting room in the middle of the building to wait another hour. The last time I had my appointment, I witnessed this man go off in the second waiting room because he was waiting so long, now I truly understand why.
The young lady that tells you about the procedures and surgery is very rude and again, no customer service skills.
Dr. R. Oakey is very patient and was very personal once you get to see him.
The best part about this establishment is Vista Surgery! If you can make it this far you will not be disappointed. The procedures are done quickly, the nurses and doctors are outstanding, plus they are all very caring and make you feel comfortable before and after your surgery.
John Guerrero
Friendly staff. Know what they are doing. Great doctors, overall a good and professional organization.
Alan Simpson
I visited the Southwest Eye Institute on Common Dr. in East El Paso on January 15, 2026. On the positive side, Dr. Jennell Jackson is an amazing physician and has been treating me for about six months. The waiting room (and the second waiting room located in a side hallway) was somewhat dark and dreary, as if some lights were out. The public restrooms in the lobby were criss-crossed with clear packing tape barring entry for some reason. The COVID-era plexiglass shields still hang between the patient checking in and the staff, making communication difficult.
Rosa Carpenter
I have never had any problems with Southwest Eye Institute I am satisfied with the Doctors I see…
B. W. Smith
It's a big facility and you are moved from one room to another, but it is very efficiently run, the staff is friendly and know what they are doing. I especially want to commend Dr. Javier De La Torre for his professionalism, knowledge, and ability to describe the medical information to the patient. I also found Vanesa Soto very professional and friendly in the final step with surgery counseling. I feel confident to have my cataract surgery performed at this facility.
Belinda Munoz
Everyone I came in contact with was very nice and professional.
JURASSIC TYRANT KING
My grandmother got cataract surgery here and she's doing excellent several years later.
Quick question do you take patients with no insurance by any chance?
David R Brown
Procedure: Combined Cataract and glaucoma surgery. As s new patient to Southwest Eye Institute, having transferred from a very long-term affiliation with another physician upon his retirement, I did not know what to expect from SEI. However, my concerns were immediately put to rest upon my initial arrival at El Paso West, then at El Paso East and the Surgical Center next door. The friendliness, knowledge, individualization, and overall care which I encountered at each office was incomparable! Every tiny procedure was explained to me in detail before it occurred! The advanced technology for various measurements and treatments was very impressive, also, but it would mean little without the SEI Staff's ability to use it all, effectively. The genuinely joyful atmosphere among the physicians, nurses, nurse assistants, technicians, and clerical staff was the palpable. All this plus the utter cleanliness of the facility afforded me full confidence that I had chosen the right facility! To Dr. De la Torre, Dr. Cole (sp?), and everyone at Southwest Eye Institute, I offer my deepest gratitude! [P.S. I don't know how they manage to keep on schedule with a plethora of patients, yet without rushing through a single case, but they do! When they place a patient on the calendar for any given date and time, that is when it occurs! Very refreshing!]