About Rio Bravo Medical Home
Rio Bravo Medical Home has received mixed reviews from its patients. Many appreciate the friendly and professional demeanor of the doctors and nursing staff, highlighting the care provided by the primary care physician. Patients feel supported and find the environment welcoming. However, there are concerns regarding the office staff, particularly the rudeness of some secretaries and difficulty reaching someone by phone. This has led to inconvenience, as patients often need to visit in person to resolve issues. Despite these challenges, the overall experience at Rio Bravo Medical Home is positive, with a strong emphasis on patient care and dedication from the medical team.
1. They never answer the call
2. They never give a call back
3. I recently went in because my child has been feeling sick. Running a fever since Friday the 12th of December, not eating as much, stomach pain, cough and headache. I called Tuesday and they surprisingly answered WITH a same day appt.
Hell must have froze over. Anyway, they did a strep test and it was negative. They said they’d call about the flu. They only wrote the DAY of the appt off knowing I’ve been treating her fever and she wouldn’t get the results that same day but maybe the following day. She cannot miss much school without a Dr note which that was irrelevant because she was in school...read full review
Robert at Rio Bravo Medical is the most rude person in that office both in person and by phone. Robert thinks he is the owner of the clinic and denies services and violates HIPPA policy. Also is very deamining, and very argumentative taking matters that belong to the doctor into his own hands. He is not the doctor and if he is then he needs to be moved from the front desk to a doctor’s office.
They never pick up the phone, how are you going to leave me a message saying call back but not pick up. Half the time the number to choose from don’t work. And the females at the front make it impossible to have a positive day with their nasty attitudes. I love my son’s doctor but am about to switch because this is too much. 0/10