About Pointe Homes
Pointe Homes has been a respected name in El Paso, Texas for over 15 years, dedicated to building quality homes and communities. Customers appreciate the strong commitment to customer service, highlighted by the excellent work of the warranty manager, Richard Sanchez, who ensures prompt responses and thorough repairs. Many clients express satisfaction with the quality and design of their homes, often returning for additional purchases. The company’s owner is noted for being proactive in addressing concerns, providing quick assistance when needed. Although some customers found dealing with the sales staff challenging during the purchase process, the overall experience has been redeemed by the responsive warranty team. Pointe Homes is known for its impressive communication, support, and attention to detail, making it a popular choice for homebuyers in the region.
This is our tenth home we have purchased throughout my long career with the Federal government. We are very pleased with the attentiveness, and responsiveness we’ve received from Ashley at Pointe Homes. No home is perfect and we’ve experienced minor issues with ours in the short six months since we’ve owned our home. Every time we contact Ashley, she is professional and prompt in addressing our needs. All issues that have been brought to her attention have been addressed satisfactorily. We feel very confident that we made an excellent purchase and all future needs will be addressed as well as they have to date.
I extend my most sincere gratitude to Ashley, Julio, and the Point Homes team. The amazing staff made the home buying experience smooth and easy. Their customer service was exemplary and they were able to accommodate our home needs without issue. They also went above and beyond for our family. Amazing staff!! The team was professional throughout the process and readily available to answer any questions we had. Thank you to Ashley, Julio, and the Point Homes team!
There are two aspects to this company and I want to first give the deserved credit and thanks to the home warranty responses and workmanship under Mr. Sanchez. As with any new purchase with many moving parts, brand new homes often need small fixes or touch ups a few months after moving in. Pointe Warranty has been very, very responsive and have produced excellent work in that respect.
The second part of the review would be less charitable. During the actual purchase of the home, dealing with the sales staff was often a very difficult task. People were hard to get ahold of, they were inconsistent on details, they produced conflicting deadlines and on occasion,...read full review