I want to say that the Eastside location has room for improvement. When I dropped off my fur baby, the guy that took him was very smiley and showed little compassion. He didn't have much answers to my concerns, and he placed my pup in the bag while I was present. I strongly believe that family should be asked if they prefer to be present or not during this process. Their communication needs improvement as well. I had to keep reaching out for updates, when it should come from their end as a courtesy to reach out atleast every 2 days if they are going to take 2 weeks to complete a cremation. The kid at the Westside location was pretty good with his customer service,... read full review
June 2025
Paws in Heaven was amazing to us! We were visiting El Paso and the day we were to return home to Oklahoma we woke up to our beloved yorkie 13 year old Felix had passed. My husband found Paws in Heaven while searching the internet and contacted them. Their staff was professional, answered all questioned regarding shipment, and were compassionate. Upon arrival to their location their services were top standard and the compassion was felt. We received Felix’s ashes today, the attention to detail in packaging, and the robust packaging of each item to ensure it was intact upon arrival again top standard. My family is forever thankful to Paws in Heaven!
December 2025
After several months of our dog being chronically ill, we decided to let him rest. That same morning before taking him to the vet, I had called Paws in Heaven to ask about their services. The woman on the phone was very compassionate. She explained everything clearly and was so patient with me. We took our beloved pet to them and the woman there gave us all the time we needed to say our goodbyes. I highly recommend this place because of their professionalism and compassion.
I want to say that the Eastside location has room for improvement. When I dropped off my fur baby, the guy that took him was very smiley and showed little compassion. He didn't have much answers to my concerns, and he placed my pup in the bag while I was present. I strongly believe that family should be asked if they prefer to be present or not during this process. Their communication needs improvement as well. I had to keep reaching out for updates, when it should come from their end as a courtesy to reach out atleast every 2 days if they are going to take 2 weeks to complete a cremation. The kid at the Westside location was pretty good with his customer service,... read full review
Paws in Heaven was amazing to us! We were visiting El Paso and the day we were to return home to Oklahoma we woke up to our beloved yorkie 13 year old Felix had passed. My husband found Paws in Heaven while searching the internet and contacted them. Their staff was professional, answered all questioned regarding shipment, and were compassionate. Upon arrival to their location their services were top standard and the compassion was felt. We received Felix’s ashes today, the attention to detail in packaging, and the robust packaging of each item to ensure it was intact upon arrival again top standard. My family is forever thankful to Paws in Heaven!
After several months of our dog being chronically ill, we decided to let him rest. That same morning before taking him to the vet, I had called Paws in Heaven to ask about their services. The woman on the phone was very compassionate. She explained everything clearly and was so patient with me. We took our beloved pet to them and the woman there gave us all the time we needed to say our goodbyes. I highly recommend this place because of their professionalism and compassion.