I want to say that the Eastside location has room for improvement. When I dropped off my fur baby, the guy that took him was very smiley and showed little compassion. He didn't have much answers to my concerns, and he placed my pup in the bag while I was present. I strongly believe that family should be asked if they prefer to be present or not during this process. Their communication needs improvement as well. I had to keep reaching out for updates, when it should come from their end as a courtesy to reach out atleast every 2 days if they are going to take 2 weeks to complete a cremation. The kid at the Westside location was pretty good with his customer service, and the young man who delivered was really compassionate with kind words as be delivered my baby. The package that I received was beautiful with a vial of my baby's fur, a clay paw print. I do highly recommend this place, just improve on the areas I mentioned above. Thank you♡
About Paws in Heaven
Paws in Heaven is a pet crematorium that provides compassionate and respectful cremation services at affordable rates. They specialize in assisting families in saying goodbye to their beloved pets with dignity, offering a place of comfort and support during difficult times. Customers praise the kind and understanding staff, as well as the excellent customer service and high-quality care provided by Paws in Heaven. However, some recent feedback suggests that there is room for improvement in communication, particularly regarding updates during the cremation process. While the Eastside location received mixed reviews about staff empathy, the Westside staff were noted for their kindness and compassion. Many customers appreciate the attention to detail in the packaging of the remains, which often includes personal touches like a vial of fur and a clay paw print. Overall, Paws in Heaven is highly recommended for their dedication to providing a respectful goodbye for pets.
Reviews
Paws in Heaven was amazing to us! We were visiting El Paso and the day we were to return home to Oklahoma we woke up to our beloved yorkie 13 year old Felix had passed. My husband found Paws in Heaven while searching the internet and contacted them. Their staff was professional, answered all questioned regarding shipment, and were compassionate. Upon arrival to their location their services were top standard and the compassion was felt. We received Felix’s ashes today, the attention to detail in packaging, and the robust packaging of each item to ensure it was intact upon arrival again top standard. My family is forever thankful to Paws in Heaven!
I’ve had to use Paws in Heaven twice and each time they were professional and so nice and understanding and when we got our babies back we didn’t expect to get some of their fur and it just made us love how much they try and comfort families when returning their babies back
Photos
Hours
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday 10AM - 5PM
Sunday Closed
Location
3900 Century Drive, El Paso, TX 79938
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