The 5 star is for Matthew! His performance, being very informative and professional was waaay over the 5 star rating . Now when you call in for customer service , that Nicole wil give you a different taste in your mouth. She sounds exhausted cause she snappy, she might be overwhelmed due she is a bit aggressive with her words . Either way the customer has a right to ask questions for a clear and great understanding. My son is autistic and had his first accident and upon calling Walnut towing Nicole had a very serious attitude which did leave a good taste . I explained to him this is life and some people just need a snicker . Either way you never know wat the person calling… read full review
About Walnut Hill Wrecker
Walnut Hill Wrecker provides a variety of towing services to suit different needs. Their light-duty towing is suitable for cars, motorcycles, and small vans, while their medium-duty towing works well for delivery trucks, small campers, and larger vans. For larger vehicles, their heavy-duty towing can handle buses, large trucks, and semi-trailers.
Customers often mention the friendly and helpful staff, with some praising the owner for being a master at his craft. The company is known for fair pricing and quick response times. Their battery service is also appreciated by customers. While some reviews mention that towing lots can look dark and uninviting, many appreciate the company's professionalism and caring attitude, especially during stressful situations like recovering belongings from a totaled vehicle or waiting during impound. Overall, Walnut Hill Wrecker is a reliable and customer-focused towing service in the DFW area.
Reviews
Austin showed up earlier than expected and I actually had to walk back to the car to meet him. He was already halfway done when I got there. Spoke to him briefly and he had everything ready with minutes. He was towing my car to a dealership that was closed at the time so I was a little worried about where it would be left. When I arrived at the dealership the next morning I saw he left it parked perfectly on the street in the spot closest to the service entrance. Truly appreciate that level of professionalism at a time when so much was going on!
Call service from Johnny who picked up the phone was 10/10, my car just recently got totaled and I was not happy, but he just made the next steps easier for me over the phone, so easy I came hear to leave this review 👍
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Hours
Good to know
- accepts credit cards
Location
11239 Goodnight Lane, Dallas, TX 75229
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