Reviews for Velo IT Group
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Location
750 North St. Paul Street #1100, Dallas
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Came in as a new client referral from a business partner, and the onboarding fee was clearly explained upfront—no surprises like you sometimes get with MSPs. The help desk team uses a ticket system that actually works; Joseph from support had my Outlook issue fixed within an hour . Only real frustration is getting onsite visits when remote fixes don't cut it—seems like they push hard to avoid rolling a truck . The fixed monthly rate at around $175-300 per user feels fair for what's covered . Parking at the St. Paul building is valet-only during weekdays, so factor that in.
Since Velo has been on board with our firm, they have gone out of the way to try and make the transition smooth. When I call or e-mail support, someone is quick to get back with me, resulting in the issue being resolved.I love the excellent customer service I've been given since being on board with our firm. Though, there are still issues that they are addressing, I'm sure they are working hard to resolve as quick as possible.
We have been using Velo IT Group over a year now. We get professional, courteous, speedy service when called upon. Their staff of technicians are very courteous and efficient. It is always a pleasure doing business with such an awesome group of people.