I went in on 1/6/2026 to pick up my dog’s regular Simparica—something he’s been on consistently. My dog was just diagnosed with lymphoma earlier that same day, and I explained that he is currently undergoing treatment. I also clearly stated that once he’s cleared, he will be getting his yearly vaccines.
Instead of showing even an ounce of compassion, the Hispanic woman at the counter looked me dead in the eye and coldly said they would still need a heartworm test before releasing his medication. No empathy. No acknowledgment of what I had just shared. No apology. Nothing.
I had literally just received devastating news about my dog’s cancer, and the complete lack of humanity was shocking. When you work with animals and their owners—especially in a veterinary setting—basic compassion should be the bare minimum.
This interaction was the final straw and exactly why I moved my dog to a different clinic. If you don’t have a heart or the ability to treat people with kindness during extremely emotional moments, you should not be working with the public at all.
Jazmin A.
Dec 2025
Brought my Pom Zoé, in for a couple of concerns that ended up being minor, everyone was super helpful and welcoming. I’d definitely recommend this location and Dr. Lorena Gutierrez, she’s great and we will be making her our puppy’s primary vet.
ben a
Nov 2025
such a great place the staff and doctors at vca bent tree are the best. while you are there they treat you like family working with us to come to a solution for our dogs that’s in his best interest . even when you leave they text you constantly checking in our furry friends which means the world. i couldn’t recommend a better place.
Janet T.
Nov 2025
First visit. Front desk staff were very professional and friendly. Vet tech was very thorough and really listened while taking notes. Dr Kimball was amazing. She listened to my concerns, answered questions and made recommendations.
C Short
Oct 2025
This was our first visit with our adopted dog. The entire staff (front office, techs, & vet) made the visit a very pleasant & positive experience. The questions were all addressed by the staff giving us information we could use now as well as in the future. Very happy to have them caring for our newest family member.
Brenda W.
Oct 2025
We've been coming here for 16 years.
A Zuniga
Oct 2025
Staff is super friendly! They even have a cat friendly waiting area with Feliway spray to calm your cat while waiting for a room.
Erick Zuniga
Sep 2025
First time pet owner and took my kitten Finn. Andrea the Tech there was extremely kind and helpful the entire time likewise with Dr. Chern. They informed me about everything I needed to know and I had a wonderful time here!
William Chang
Sep 2025
Routine check up plus exams and vaccines. Everyone was super friendly! Slight wait time but otherwise everything else was amazing.
Jill
Aug 2025
We’re so grateful to have found a veterinarian who truly cares. Dr Chern always takes his time, listens carefully, and treats our dogs like they are his only patients. It’s clear he genuinely thinks about what’s best for them, and that level of dedication means the world to us. We love his team, too! Diane has been there for all the years we have, and she is the sweetest. Andrea and Cheryl do such a great job comforting our anxious dog, who hates giving blood or getting shots! Their kindness and patience make every visit so much easier.
Mello Bhebhe
I went in on 1/6/2026 to pick up my dog’s regular Simparica—something he’s been on consistently. My dog was just diagnosed with lymphoma earlier that same day, and I explained that he is currently undergoing treatment. I also clearly stated that once he’s cleared, he will be getting his yearly vaccines.
Instead of showing even an ounce of compassion, the Hispanic woman at the counter looked me dead in the eye and coldly said they would still need a heartworm test before releasing his medication. No empathy. No acknowledgment of what I had just shared. No apology. Nothing.
I had literally just received devastating news about my dog’s cancer, and the complete lack of humanity was shocking. When you work with animals and their owners—especially in a veterinary setting—basic compassion should be the bare minimum.
This interaction was the final straw and exactly why I moved my dog to a different clinic. If you don’t have a heart or the ability to treat people with kindness during extremely emotional moments, you should not be working with the public at all.
Jazmin A.
Brought my Pom Zoé, in for a couple of concerns that ended up being minor, everyone was super helpful and welcoming. I’d definitely recommend this location and Dr. Lorena Gutierrez, she’s great and we will be making her our puppy’s primary vet.
ben a
such a great place the staff and doctors at vca bent tree are the best. while you are there they treat you like family working with us to come to a solution for our dogs that’s in his best interest . even when you leave they text you constantly checking in our furry friends which means the world. i couldn’t recommend a better place.
Janet T.
First visit. Front desk staff were very professional and friendly. Vet tech was very thorough and really listened while taking notes. Dr Kimball was amazing. She listened to my concerns, answered questions and made recommendations.
C Short
This was our first visit with our adopted dog. The entire staff (front office, techs, & vet) made the visit a very pleasant & positive experience. The questions were all addressed by the staff giving us information we could use now as well as in the future. Very happy to have them caring for our newest family member.
Brenda W.
We've been coming here for 16 years.
A Zuniga
Staff is super friendly! They even have a cat friendly waiting area with Feliway spray to calm your cat while waiting for a room.
Erick Zuniga
First time pet owner and took my kitten Finn. Andrea the Tech there was extremely kind and helpful the entire time likewise with Dr. Chern. They informed me about everything I needed to know and I had a wonderful time here!
William Chang
Routine check up plus exams and vaccines. Everyone was super friendly! Slight wait time but otherwise everything else was amazing.
Jill
We’re so grateful to have found a veterinarian who truly cares. Dr Chern always takes his time, listens carefully, and treats our dogs like they are his only patients. It’s clear he genuinely thinks about what’s best for them, and that level of dedication means the world to us. We love his team, too! Diane has been there for all the years we have, and she is the sweetest. Andrea and Cheryl do such a great job comforting our anxious dog, who hates giving blood or getting shots! Their kindness and patience make every visit so much easier.
Highly recommend!