Telemedicine visit and it was perfect. I had some technical difficulties getting hooked up but they followed up and made sure it connected. Feeling better already!
Debbie F.
May 2024
Just like another reviewer wrote, my prescription was written incorrectly by the "doctor" who isn't a doctor, it's a nurse practitioner. Note: There's a reason they say you will see "the Provider" - because you aren't seeing a Doctor! When I called to get my prescription fixed, the Medical Assistant gave me a bunch of attitude and said she couldn't do anything to help. What a joke!
Lyn D.
Apr 2024
Don't bother booking an appointment. It doesn't matter if you sign in online or not. We are sitting in the waiting room now. We showed up early for the appointment as requested and signed in. The app showed us next in line, but they took a walk-in before us that was on the list after us insteStill waiting 30 minutes after the appointment time. They shouldn't allow you to book appointments if they aren't going to honor them. Also we have BCBSTX insurance. I found out the hard way that you don't just pay a copay anymore. They take your copay amount at time of service but then bill you afterwards. After calling the insurance company they are only a preferred vendor so they just give you a little discount and you have to pay anything over that. Have ended up being billed for the kids last three visits after I thought it would only be the copay due. I will be looking for a provider that accepts BCBS insurance.
Dan V.
Feb 2024
The receptionist is very rude, they have no sense of urgency, they filled out my prescription incorrectly to the point where I was not able to get it filled. When the pharmacist tried to contact them it went to voicemail several times with no return phone call.
Ron H.
Oct 2023
I went in yesterday morning for an upper respiratory infection. The Dr said he would give me an antibiotic and a steroid. When I checked out I asked for the prescriptions to which the receptionist snapped "they were sent electronically! You don't get them printed". So when I went to the pharmacy yesterday afternoon I was told they didn't have them yet. Today I called the pharmacy to find no scripts had been sent. When I called citydoc t I was told they were sent electronically! Your pharmacy must have internet problems. Later the doc called blaming me for not picking up the printed scripts. The doc was ok but their receptionist has ATTITUDE!!!
Nikki M.
Aug 2023
My doctor at my appointment was thorough and I didn't have to wait too long after making an appointment in advance. However, this place is impossible to reach. I have called over 20 times to discuss my blood results and they won't answer. Extremely frustrating.
Tanya S.
Jul 2023
I went on a Saturday because I came down with covid the day before. My husband came with me to be tested because he caught it from a friend several days before and ran a pretty good fever. The mid-level who saw us was extremely dismissive and even though I have a recent history of being hospitalized 6 months ago with covid complications (I've got asthma), she refused to listen to me. She also lied to us about Paxlovid. She said it was not FDA approved. It was all over the news and it's on line that it was FDA approved in May of this year. UTSW gave it to me in January but this mid level provider had her own agenda. She was rude and refused to hear or listen. She obviously doesn't believe in covid. She told me she works at EVERY E.R. in town and if I went to one, I would run into her. She also said this place is the same as an E.R. It us NOT. If it were, they would charge me the $500 co-pay per my insurance. Don't go here if you want real care. I've had good care several years ago but it's terrible now. I'm much worse and did have to go to the E.R.
David R.
Jul 2023
Actual appt. was fine. I needed a print out of my X-ray for my physician. I called the clinic and asked about print out. She said she would need to check. I stay on hold for over 10 minutes when I was disconnected. sever call backs remained unanswered and no voicemail. Never Again !
Bryan C.
May 2023
Worst clinic I been to long wait said everything was fine went somewhere else and was positive also doctor was rude.
Maggie H.
Dec 2022
There is a critical issue that remains unresolved at this location. I genuinely feel like this borders on fraud. 3 times a member of my family has gone in and had treatment. They send a text the next day asking if you are better and if not, to call in. Each time, we called in (twice the issue was false negative flu tests). The issue is that they never answer or return you call. By the time you get in touch with anyone over there (and mind you it says to "call them"), 2 days have passed and they make you come in again and charge you another co-pay - saying you had to come in less than 48 hours later. Well, if you actually returned my call .....Once the billing department said they would refund my copay and never did. It feels like a scam to create enough time to make you pay another copay. I am looking into filing a formal complaint because, this is not OK. They refuse to help you over the phone ever. You always have to come in and pay again. Even if you were JUST there. I am a litigator and I know this is not right.
Molly F.
Telemedicine visit and it was perfect. I had some technical difficulties getting hooked up but they followed up and made sure it connected. Feeling better already!
Debbie F.
Just like another reviewer wrote, my prescription was written incorrectly by the "doctor" who isn't a doctor, it's a nurse practitioner. Note: There's a reason they say you will see "the Provider" - because you aren't seeing a Doctor! When I called to get my prescription fixed, the Medical Assistant gave me a bunch of attitude and said she couldn't do anything to help. What a joke!
Lyn D.
Don't bother booking an appointment. It doesn't matter if you sign in online or not. We are sitting in the waiting room now. We showed up early for the appointment as requested and signed in. The app showed us next in line, but they took a walk-in before us that was on the list after us insteStill waiting 30 minutes after the appointment time. They shouldn't allow you to book appointments if they aren't going to honor them. Also we have BCBSTX insurance. I found out the hard way that you don't just pay a copay anymore. They take your copay amount at time of service but then bill you afterwards. After calling the insurance company they are only a preferred vendor so they just give you a little discount and you have to pay anything over that. Have ended up being billed for the kids last three visits after I thought it would only be the copay due. I will be looking for a provider that accepts BCBS insurance.
Dan V.
The receptionist is very rude, they have no sense of urgency, they filled out my prescription incorrectly to the point where I was not able to get it filled. When the pharmacist tried to contact them it went to voicemail several times with no return phone call.
Ron H.
I went in yesterday morning for an upper respiratory infection. The Dr said he would give me an antibiotic and a steroid. When I checked out I asked for the prescriptions to which the receptionist snapped "they were sent electronically! You don't get them printed". So when I went to the pharmacy yesterday afternoon I was told they didn't have them yet. Today I called the pharmacy to find no scripts had been sent. When I called citydoc t I was told they were sent electronically! Your pharmacy must have internet problems. Later the doc called blaming me for not picking up the printed scripts. The doc was ok but their receptionist has ATTITUDE!!!
Nikki M.
My doctor at my appointment was thorough and I didn't have to wait too long after making an appointment in advance. However, this place is impossible to reach. I have called over 20 times to discuss my blood results and they won't answer. Extremely frustrating.
Tanya S.
I went on a Saturday because I came down with covid the day before. My husband came with me to be tested because he caught it from a friend several days before and ran a pretty good fever. The mid-level who saw us was extremely dismissive and even though I have a recent history of being hospitalized 6 months ago with covid complications (I've got asthma), she refused to listen to me. She also lied to us about Paxlovid. She said it was not FDA approved. It was all over the news and it's on line that it was FDA approved in May of this year. UTSW gave it to me in January but this mid level provider had her own agenda. She was rude and refused to hear or listen. She obviously doesn't believe in covid. She told me she works at EVERY E.R. in town and if I went to one, I would run into her. She also said this place is the same as an E.R. It us NOT. If it were, they would charge me the $500 co-pay per my insurance. Don't go here if you want real care. I've had good care several years ago but it's terrible now. I'm much worse and did have to go to the E.R.
David R.
Actual appt. was fine. I needed a print out of my X-ray for my physician. I called the clinic and asked about print out. She said she would need to check. I stay on hold for over 10 minutes when I was disconnected. sever call backs remained unanswered and no voicemail. Never Again !
Bryan C.
Worst clinic I been to long wait said everything was fine went somewhere else and was positive also doctor was rude.
Maggie H.
There is a critical issue that remains unresolved at this location. I genuinely feel like this borders on fraud. 3 times a member of my family has gone in and had treatment. They send a text the next day asking if you are better and if not, to call in. Each time, we called in (twice the issue was false negative flu tests). The issue is that they never answer or return you call. By the time you get in touch with anyone over there (and mind you it says to "call them"), 2 days have passed and they make you come in again and charge you another co-pay - saying you had to come in less than 48 hours later. Well, if you actually returned my call .....Once the billing department said they would refund my copay and never did. It feels like a scam to create enough time to make you pay another copay. I am looking into filing a formal complaint because, this is not OK. They refuse to help you over the phone ever. You always have to come in and pay again. Even if you were JUST there. I am a litigator and I know this is not right.