Urgent Care in Fort Worth

Apr 2024

Don't bother booking an appointment. It doesn't matter if you sign in online or not. We are sitting in the waiting room now. We showed up early for the appointment as requested and signed in. The app showed us next in line, but they took a walk-in before us that was on the list after us insteStill waiting 30 minutes after the appointment time. They shouldn't allow you to book appointments if they aren't going to honor them. Also we have BCBSTX insurance. I found out the hard way that you don't just pay a copay anymore. They take your copay amount at time of service but then bill you afterwards. After calling the insurance company they are only a preferred vendor so they just give you a little discount and you have to pay anything over that. Have ended up being billed for the kids last three visits after I thought it would only be the copay due. I will be looking for a provider that accepts BCBS insurance.

Feb 2024

The receptionist is very rude, they have no sense of urgency, they filled out my prescription incorrectly to the point where I was not able to get it filled. When the pharmacist tried to contact them it went to voicemail several times with no return phone call.

Oct 2023

I went in yesterday morning for an upper respiratory infection. The Dr said he would give me an antibiotic and a steroid. When I checked out I asked for the prescriptions to which the receptionist snapped "they were sent electronically! You don't get them printed". So when I went to the pharmacy yesterday afternoon I was told they didn't have them yet. Today I called the pharmacy to find no scripts had been sent. When I called citydoc t I was told they were sent electronically! Your pharmacy must have internet problems. Later the doc called blaming me for not picking up the printed scripts. The doc was ok but their receptionist has ATTITUDE!!!