Do not use this group! Terrible about communication and working with patients. Once you are assigned a Dr you are stuck with that doctor forever! Terrible online chart software. Just a frustrating mess.
Jesse B.
Jan 2024
**My username and photo are pseudonyms, for medical privacy purposes. I am a legitimate patient of TDDC** As other reviews have stated, their billing department (GI Alliance) is borderline FRAUDULENT at worst and outright incompetent at best. Complete lack of transparency in bills received, due dates that have already passed, mailed statements that conflict with online statements, bills that don't reflect cleared payments, etc. They say I have an overdue amount, which I've already paid. Problem is, they applied my payment to a different charge for the same service date, so the first charge remains and is considered late. They are IDIOTS. This place is the WORST. It's a shame because I really like my doctor here but I don't think I can stay with this dreadful billing in place. Have already filed a complaint with the Better Business Bureau and the Federal Trade Commission. The only bright spot has been dealing with Sonya M. at this location. Though she's not specifically in the billing department, she has spent more than an hour with me on the phone, trying to work through my issues. She is outstanding and very kind and I wish more people at TDDC/GI Alliance were like her. Unless you have no other option for GI services in Dallas, run as fast as you can away from this place.
H F.
Oct 2023
I would think twice before making an appointment here. First, they hardly answer the phones. Their billing department is a joke. They are unhelpful to say the least. I was due a refund and I called about it. The guy told me it would be automatic since I canceled appointment and to give it two weeks. I waited 2 weeks and received no refund. I then disputed Credit card charge and bank reversed it. Then I receive a $25 charge back fee for a returned payment. I call to see about it and they claim I never requested a refund which is a lie. They refused to reverse the $25 fee so basically I was charged $25 for them to return my money that was due to me! Save yourself a headache.
Rudy D.
Jul 2023
The wait time is absolutely horrible. The appointment was scheduled for 4:15, we did not see the doctor until after the place was officially closed. We were left in holding room for 2 hours without anyone checking on us.
Rosalee H.
Jul 2022
This is the worst medical practice I have ever seen. They are too busy to serve patients in a timely basis and when they do they are rude and not helpful. It is shameful.
Payton W.
Jun 2022
wish I could give negative starts. Their staff is rude and not helpful at all. My bill was sent to a collection agency after one notice! when I called to find out why, the lady told me they sent 5 and then blamed it on the postal service. Never once received call. when I asked why, her only response is we don't call the patients. WHAT! DO NOT go to this place!!!!! I can not say enough bad things about this place!!!
LB B.
Jun 2022
Wish I could give zero stars. They are a money-making gin. Surely there are better choices. Strike me as being like that home repair service that never finishes the job so that they can come back and do more work. Ka-ching!
Ryan H.
Feb 2022
Horrible customer service with zero follow-up. It took multiple attempts to even get an appointment scheduled. Finally ended up with a virtual televisit appointment with a physician's assistant that lasted about 20 minutes. While I had a good visit and no complaints with the PA I had a televisit with, the outcome of that televist was that I needed a gastroscopy to further diagnose my condition. There was ZERO follow-up to schedule this by the office nor were any of my calls answered shortly thereafter to contact me back for scheduling. Finally received my invoice for a insurance billed claim for over $300+ for code 99204. They were processed OUT OF NETWORK for a 60/40 instead of my in network 80/20, even after confirming with the office that they accepted my insurance and the doctor was in network. Having been billed under the PA, it was not. My wife was also trying to get in to see this provider and had a very similar experience. Recommend you look elsewhere unless you like excessive waiting, delayed scheduling, zero follow-up and dealing with incorrect billing.
Ellie M.
Jan 2022
Wish I could rate Dr. Rendon separately as he is an excellent doctor (saved my life) with great bedside manner. The staff on the other hand is a whole different story. 2 days before my colonoscopy, I still do not have have the prep med. When I called to inquire the status, I felt like I was the slacker. This is not my first go round with the desk staff. DR. RENDON, PLEASE MOVE YOUR OFFICE. YOU ARE WAY BETTER THAN WHAT YOUR STAFF MAKES YOU LOOK.
Lacey P.
Oct 2021
Very unfortunate experience. I would choose another office and save yourself additional stomach pain from having to deal with the unprofessionalism of this office. Dr. Choi is wonderful, compassionate, and caring. This office is unorganized, unprofessional, and clueless. Lesson learned.
Randi A.
Do not use this group! Terrible about communication and working with patients. Once you are assigned a Dr you are stuck with that doctor forever! Terrible online chart software. Just a frustrating mess.
Jesse B.
**My username and photo are pseudonyms, for medical privacy purposes. I am a legitimate patient of TDDC** As other reviews have stated, their billing department (GI Alliance) is borderline FRAUDULENT at worst and outright incompetent at best. Complete lack of transparency in bills received, due dates that have already passed, mailed statements that conflict with online statements, bills that don't reflect cleared payments, etc. They say I have an overdue amount, which I've already paid. Problem is, they applied my payment to a different charge for the same service date, so the first charge remains and is considered late. They are IDIOTS. This place is the WORST. It's a shame because I really like my doctor here but I don't think I can stay with this dreadful billing in place. Have already filed a complaint with the Better Business Bureau and the Federal Trade Commission. The only bright spot has been dealing with Sonya M. at this location. Though she's not specifically in the billing department, she has spent more than an hour with me on the phone, trying to work through my issues. She is outstanding and very kind and I wish more people at TDDC/GI Alliance were like her. Unless you have no other option for GI services in Dallas, run as fast as you can away from this place.
H F.
I would think twice before making an appointment here. First, they hardly answer the phones. Their billing department is a joke. They are unhelpful to say the least. I was due a refund and I called about it. The guy told me it would be automatic since I canceled appointment and to give it two weeks. I waited 2 weeks and received no refund. I then disputed Credit card charge and bank reversed it. Then I receive a $25 charge back fee for a returned payment. I call to see about it and they claim I never requested a refund which is a lie. They refused to reverse the $25 fee so basically I was charged $25 for them to return my money that was due to me! Save yourself a headache.
Rudy D.
The wait time is absolutely horrible. The appointment was scheduled for 4:15, we did not see the doctor until after the place was officially closed. We were left in holding room for 2 hours without anyone checking on us.
Rosalee H.
This is the worst medical practice I have ever seen. They are too busy to serve patients in a timely basis and when they do they are rude and not helpful. It is shameful.
Payton W.
wish I could give negative starts. Their staff is rude and not helpful at all. My bill was sent to a collection agency after one notice! when I called to find out why, the lady told me they sent 5 and then blamed it on the postal service. Never once received call. when I asked why, her only response is we don't call the patients. WHAT! DO NOT go to this place!!!!! I can not say enough bad things about this place!!!
LB B.
Wish I could give zero stars. They are a money-making gin. Surely there are better choices. Strike me as being like that home repair service that never finishes the job so that they can come back and do more work. Ka-ching!
Ryan H.
Horrible customer service with zero follow-up. It took multiple attempts to even get an appointment scheduled. Finally ended up with a virtual televisit appointment with a physician's assistant that lasted about 20 minutes. While I had a good visit and no complaints with the PA I had a televisit with, the outcome of that televist was that I needed a gastroscopy to further diagnose my condition. There was ZERO follow-up to schedule this by the office nor were any of my calls answered shortly thereafter to contact me back for scheduling. Finally received my invoice for a insurance billed claim for over $300+ for code 99204. They were processed OUT OF NETWORK for a 60/40 instead of my in network 80/20, even after confirming with the office that they accepted my insurance and the doctor was in network. Having been billed under the PA, it was not. My wife was also trying to get in to see this provider and had a very similar experience. Recommend you look elsewhere unless you like excessive waiting, delayed scheduling, zero follow-up and dealing with incorrect billing.
Ellie M.
Wish I could rate Dr. Rendon separately as he is an excellent doctor (saved my life) with great bedside manner. The staff on the other hand is a whole different story. 2 days before my colonoscopy, I still do not have have the prep med. When I called to inquire the status, I felt like I was the slacker. This is not my first go round with the desk staff. DR. RENDON, PLEASE MOVE YOUR OFFICE. YOU ARE WAY BETTER THAN WHAT YOUR STAFF MAKES YOU LOOK.
Lacey P.
Very unfortunate experience. I would choose another office and save yourself additional stomach pain from having to deal with the unprofessionalism of this office. Dr. Choi is wonderful, compassionate, and caring. This office is unorganized, unprofessional, and clueless. Lesson learned.