Sadly, I have complicated eyes: (high prescription, progressives, prism), and frankly I'm tired of the quality I've gotten out of Warby Parker. I finally decided to step up to a higher quality of optician. I ordered new glasses right as Kim and the new team were taking over this business, and initially there was a little hangup with the lens order (no fault from them, problems at the factory).To say they went above and beyond in terms of customer service, is putting it mildly. They made sure my super complicated prescription was cut right (it wasn't the first try due to a factory problem). They managed me through the process, and they made sure I was... read full review
May 2023
Absolutely fabulous! I have struggled with bad vision for about 3 years now. Finally got a script for some glasses and looked around for some glasses places in my area. Was not disappointed! They guided me through the whole process and once I picked out some frames, I was thinking they would be ready in a few weeks or so. NO, the very next day! Seriously the best experience with some grade A customer service! I will be a customer for life!!
April 2023
Stopped by on a whim and did not leave disappointed. Came in for eyeglass adjustment. Scott (the owner) is great and did a great job of adjusting my eyeglasses for a better fit. Can tell he is very experienced at what he does and the business is underrated. I had been to a previous local 5 star eyeglass shop that did not know how to adjust my eyeglasses properly.
Sadly, I have complicated eyes: (high prescription, progressives, prism), and frankly I'm tired of the quality I've gotten out of Warby Parker. I finally decided to step up to a higher quality of optician. I ordered new glasses right as Kim and the new team were taking over this business, and initially there was a little hangup with the lens order (no fault from them, problems at the factory).To say they went above and beyond in terms of customer service, is putting it mildly. They made sure my super complicated prescription was cut right (it wasn't the first try due to a factory problem). They managed me through the process, and they made sure I was... read full review
Absolutely fabulous! I have struggled with bad vision for about 3 years now. Finally got a script for some glasses and looked around for some glasses places in my area. Was not disappointed! They guided me through the whole process and once I picked out some frames, I was thinking they would be ready in a few weeks or so. NO, the very next day! Seriously the best experience with some grade A customer service! I will be a customer for life!!
Stopped by on a whim and did not leave disappointed. Came in for eyeglass adjustment. Scott (the owner) is great and did a great job of adjusting my eyeglasses for a better fit. Can tell he is very experienced at what he does and the business is underrated. I had been to a previous local 5 star eyeglass shop that did not know how to adjust my eyeglasses properly.