About Moss Heating, Cooling & Plumbing
Moss Heating, Cooling & Plumbing receives consistently positive feedback for their friendly staff, reliable service, and professional technicians. Customers highlight the wonderful customer service and fast response times, with one reviewer noting the team kept them updated on the technician’s arrival. A new system installation issue was resolved quickly, with a technician arriving on time and repairing the problem within 10 minutes. Another customer praised a technician for being professional and personable, and would definitely request him again. Service calls are marked by punctuality, clear explanations of issues, and thorough cleanup, leaving no trace of the visit. One reviewer expressed a concern about a drain plugging up with sediment shortly after a maintenance check, seeking advice on prevention. Overall, a technician named Carson was described as super friendly and helpful, with empathy and a desire to address challenges, leading to a strong recommendation for the business.
Carson was extremely efficient and professional in his work. He was investigating a cooling issue on our first floor. I appreciate his methodology and thoroughness in identifying the root cause, fixing it and finally validating the fix. He definitely seemed as if he knew what he was doing and that’s the kind of professional any customer wants. He was also explaining his observations and the overall working of an HVAC as he was working along and I certainly learned a thing or two from our conversation! 100% five star rating!
Top 3 things I loved: 1) Lightning fast response to my call 2) Professional and friendly technicians Arturo was wonderful 3) Excellent HVAC service and thorough work. I called Moss Heating and Cooling for an AC issue and they were on the scene the same day. Their responsiveness made the whole process stress free and I would definitely recommend them to anyone needing an AC contractor.
8/26 Dustin came out to look at our unit did a fantastic job.
Wanted to leave a positive review for Carson! Came in a recalibrated both of our thermostats, he takes time to explain the technical details. Works around clients needs. Great experience.